Principal Associate, Process Management - Capital One Shopping (Remote Eligible)

Capital One
McLean, Virginia, United States
Mar 18, 2023
Mar 29, 2023
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Principal Associate, Process Management - Capital One Shopping (Remote Eligible)

We are seeking a highly-talented and adaptable Process Manager to join the Shopping team, with a focus on operations and risk management. The ideal candidate will have a passion for process development and problem solving. The role will encompass a variety of areas and activities, including process management, documentation, risk assessment, and reporting/communications. We're looking for a candidate who works well in the midst of rapid change and growth - flexibility, positive attitude, and strong communication skills are a must.

We believe that if we take care of our team, our team will take care of our customers. We strive to create opportunities for development and want to use our experience of scaling consumer companies to support your career growth. We value honesty and open debate, and have built our culture around a simple proposition - we solve hard problems so we can create delightful experiences for customers.

Responsibilities include:
  • Influence, manage, and own risk management activities required of Shopping including audit activities, integrated process assessments, etc.
  • Assist in documenting new and changing processes and controls and ensuring we approach our work with an audit-ready mindset
  • Support Shopping's well managed agenda by aiding in risk assessments, problem solving to remediate issues, create efficiencies, and reduce risk
  • Documenting risks, results, and issues and working with internal partners on remediation plans
  • Partnering with team leads, including Shopping servicing, to ensure clear communication of team goals and project requirements
  • Serve as point of contact for customer inquiry escalations and to collect ideas for process and product improvement changes
  • Own collateral review process and make updates to ensure accuracy and clear understanding for customers
  • Collaborate with Shopping team on new intent, initiatives, and Enterprise requests

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 2 years of experience with Microsoft Office or G Suite
  • At least 1 year of experience working within financial services on customer servicing applications, process management, risk management, or project management

Preferred Qualifications:
  • Masters/MBA Degree
  • 2+ years of process management experience
  • 2+ year of experience working within financial services on customer servicing applications, process management, or change management
  • 1+ years of experience with customer management software (ex: Zendesk)
  • 1+ years of experience with project management tools (ex: Airtable, Asana)
  • SQL experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $103,900 - $118,600 for Principal Process Manager

Location is San Francisco, California: $110,100 - $125,600 for Principal Process Manager

Remote roles in other areas of New York & California, and across Colorado & Washington: $88,100 - $100,500 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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