Senior Associate, Copywriting & Design - Total Rewards

Capital One
Richmond, Virginia, United States
Mar 17, 2023
Apr 16, 2023
Full Time
West Creek 2 (12072), United States of America, Richmond, Virginia

Senior Associate, Copywriting & Design - Total Rewards

Total Rewards Marketing & Associate Experience team is seeking a Senior Associate, Copywriting & Design. Benefits and Compensation play a critical role in helping us achieve our mission of delivering Total Rewards that attract the best people to join and stay with Capital One and empower them to live their best lives. This individual will thrive in a fast-paced, entrepreneurial environment and work closely with peers and the Total Rewards Team to create on-brand communications and marketing materials that drive associate engagement with, and understanding of, our benefits and compensation programs.

Responsibilities for the role include:
  • Creating engaging, on-brand associate-facing communications across various channels to help Capital One associates understand and make the most of their Total Rewards products and offerings, including emails, print and digital marketing materials, as well as content on our intranet and other digital communication platforms that support Total Rewards
  • Partnering with Total Rewards product owners to collect appropriate data and product information for Capital One award submissions
  • Designing simple, on-brand marketing materials in a variety of channels, e.g. infographics, banners, email, web & mobile design, occasional logos, and some layout and print design
  • Editing and refining both written and visual communications to ensure a consistent look, feel and tone across all Total Rewards communications
  • Supporting the Total Rewards leadership team, in partnership with the Chief of Staff team, on communications for the internal Total Rewards team
  • Working effectively with stakeholders to gain appropriate review and sign-offs
  • Reviewing marketing materials from vendors to ensure brand consistency
  • Measuring performance of communications based on key metrics and recommend refinement to communications strategies, messaging and channels/forums
  • Delivering communications through our internal channels and monitoring the results
  • Serving as an active member of the HR brand/communications community

This role is for you if you are:
  • Passionate about improving the work/life experience of 50,000 associates and their families by creating engaging, integrated, and well-designed content
  • Someone who can tell a story through communications with strong written and verbal communication skills, including ability to write within an established voice/tone
  • Energized by using data and associate insights research to influence communications, finding ways to improve associate understanding of, and engagement with, our benefits and compensation programs
  • A collaborator, who enjoys iterating with a fast-paced cross-functional team and has strong skills in consensus building, influencing, teamwork and collaboration
  • Someone who takes initiative, isn't afraid to fail, asks thoughtful questions, and constantly seeks better ways of working and communicating

Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 2 years of experience in marketing or advertising communications or a combination
  • At least 2 years of experience with professional design software (Adobe Creative Cloud, Figma)
  • At least 2 years of experience creating visual communications and content
  • At least 1 year of experience in project or process management or a combination

Preferred Qualifications:
  • Master's in Communications, Design, or related field
  • At least 2 years of experience with Google Suite, email marketing platforms (Poppulo or LumApps intranet), and HTML or a combination
  • At least 2 years of experience in Total Rewards (Benefits or Compensation) or HR or healthcare or financial marketing or a combination
  • At least 2 years of experience communicating within Fortune 500 organizations related to pay and benefits

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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