Principal Associate, Learning Practitioner - Diversity, Inclusion & Belonging

Capital One
Richmond, Virginia, United States
Mar 17, 2023
Mar 23, 2023
Full Time
West Creek 2 (12072), United States of America, Richmond, Virginia

Principal Associate, Learning Practitioner - Diversity, Inclusion & Belonging

At Capital One, guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Learning & Development (L&D)'s mission is to power all to learn and lead. Our vision is to create a culture where we all thrive at Capital One. One key priority for L&D is to create a culture of belonging where we are all seen, heard and valued. This priority is led by the DIB Learning team, which provides Enterprise-wide DIB learning experiences and local, Line-of-Business DIB learning consulting. DIB Learning has the opportunity to create a common foundation for belonging, inspire shifts towards inclusive behavior and mindsets, and encourage leading with curiosity while navigating team health, diverse viewpoints and dimensions. In addition, the team manages Capital One's Racial Equity training and development initiatives including Executive Education, Advancing Black & Hispanic Leaders, and Mitigating Bias. We are a passionate and entrepreneurial group with heart that embraces bold ideas, fosters collaboration, challenges the status quo and inspires personal growth as we advance our unique professional careers. We are looking for a new team member to support the implementation and experience of the overall DIB learning journey for our associates..

As a Principal Associate on the DIB Learning Team , you will be responsible for compiling the associate DIB learning journey through the curation of existing content, identification of needs for additional content, relationship management of vendors, and consolidation and classification of resources for associates to access for in-the-moment learning. You will also be responsible for facilitating existing or newly created training sessions owned by the DIB learning team across the enterprise.

Key Responsibilities:
  • Lead content and curriculum curation to align with an overall DIB learning journey for all Capital One associates in alignment with our DIB mission
  • Conduct internal and external research on DIB needs, learning trends, and adult learning to ensure effective delivery of DIB training that will lead to behavior changes
  • Partner with internal partners in L&D, DIB, and HR to maintain awareness and ensure accessibility of DIB learning content for all associates across the organization
  • Develop and maintain relationships with external vendors and stakeholders and onboard new vendors as appropriate
  • Measure impact through assessments and data analysis, and make recommendations for enhancements
  • Facilitate high quality, memorable learning experiences centered around DIB topics and skills
  • Create a feeling of inclusion establishing a comfortable learning environment while delivering to learners

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in adult learning orlearning and development or a combination
  • At least 2 years of experience in Diversity & Inclusion or Human Resources or Corporate Social Responsibility or Non-profit Advocacy or a combination
  • At least 2 years of experience Project Management or Program Management or Process Management or a combination
  • At least 2 years of experience in Google Suite applications
  • At least 2 years of experience in facilitation

Preferred Qualifications:
  • At least 4 years of Project Management or Program Management or Process Management or a combination
  • At least 4 years of experience in Diversity & Inclusion or Human Resources or Corporate Social Responsibility or Non-profit Advocacy or a combination
  • At least 2 years of experience in client consulting
  • At least 1 year of experience using learning technologies (LMS, eLearning authoring tools, etc.)
  • At least 1 year of experience designing curriculum or programs using a blended learning design and modern learning theories and models
  • At least 1 year of experience in Instructional Design (using tools such as Articulate 360)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).