Members Services Coordinator

Prince George's County
Mar 17, 2023
Jun 07, 2023
Program Manager
Full Time
Small Trade Association is seeking a Membership Services Coordinator to join their staff This pivotal position interacts with all stakeholders and requires friendly collaboration with association volunteers and other staff members in the Construction Industry. This position assists multiple departments and includes the following responsibilities.
  • Responsible for inventory of membership materials and packets; field membership-related inquiries in conjunction with VP of member services
  • Assist with membership retention and recruitment activities
  • Serve as a contact for data/membership confirmation for affinity programs. Track member participation with these programs in the database
  • Update and maintain member contact records in association database; troubleshoot contact information for accuracy
  • Responsible for the preparation of data for annual membership directory, as well as other communications campaigns
  • Process new member applications and manage onboarding process
  • Work in partnership with the VP of Member Services during the entire prospect process from initial lead to new member conversion
  • Process contractor referral requests
  • Assist with processing of dues
  • Assist in preparation for membership committee meetings

Company has an excellent benefit package, free parking and a professional/casual environment. Resumes should be sent to Catherine Mitchell, .

  • Strong proficiency with Microsoft Office (especially excel) and database management
  • Strong written and verbal communication skills with an eye for detail
  • Exceptional member service outlook and capability
  • Working knowledge of office equipment functions and maintenance
  • Professional, pleasing phone and office demeanor
  • Effective problem-solver, able to work independently and has a can-do attitude
  • Strong team player who enjoys helping others succeed
  • 2 - 5 years prior office or association experience preferred
  • College degree a must

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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