Temporary Recreation Leader I - Front Desk (Summer or Year Round)

Temporary Recreation Leader I

Front Desk Staff

(Summer or Year Round)

The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter square miles in the city have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for Temporary Front Desk Recreation Leader position.

Overview
In pursuit of service excellence the Front Desk Recreation Leader provides front line assistance to patrons at a recreation center or facility. Front desk team members are the face of our organization and provide outstanding customer service to all visitors. The position will provide exceptional customer service and foster a happy and engaged environment.

What You Should Bring
You should have the ability to speak, read, and write in English - however, bilingual speakers are a plus. You shall possess excellent multi-tasking skills and attention to detail; possess knowledge of customer service; possess good communication skills; have the ability to perform basic addition, subtraction, multiplication, and division and handle cash; possess good knowledge of and ability to use computers and complex software programs; have knowledge of how to operate a desk telephone; enjoy working with people;; be able to work indoors or outdoors in loud environments with varying weather conditions; and be available to work varying shifts including early mornings, afternoons, evenings, weekends and holidays.

Front Desk Recreation Leader:

• Provides exceptional customer experiences to all patrons in person and on the phone;
• Operates a point of sale computer;
• Explains and enforces policies and procedures;
• Provides information to the public in a positive and professional matter;
• Records attendance and maintains attendance materials;
• Performs light cleaning;
• Works in a fast-paced environment;
• Effectively communicates with teammates and the public;
• Works independently, and reports to a full-time Recreation Coordinator or Manager on Duty;
• This is a seasonal temporary position, with varied hours per week;
• May work early mornings, afternoons, evenings, weekends, and holidays. Availability to work some evenings and weekends will be required, and
• Performs related work as required.

About the Department of Recreation, Parks & Cultural Activities
The mission of Recreation, Parks & Cultural Activities is to enrich the City of Alexandria by creating meaningful experiences through public spaces, cultural activities, and programming. The Department’s vision is to improve the well-being of every person in our community by connecting them to each other and their environment. The Department of Recreation, Parks and Cultural Activities received national accreditation from the Commission for Accreditation of Park and Recreation Agencies (CAPRA). National accreditation requires park and recreation agencies to meet 155 standards representing elements of effective and efficient park and recreation operations.

Minimum & Additional Requirements

High School Diploma or GED or Six months of work or volunteer experience in a front desk, reception, retail, or recreation environment; Computer database or point-of-sale system experience. First Aid training; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Preferred Qualifications

Ability to communicate clearly and effectively, both orally and in writing, with participants and the public; ability to establish and maintain effective working relationships with program participants and staff; and the ability to assist others in the accomplishment of the overall goals of the recreation center/program to which assigned and of the Department. In addition to speaking, reading and writing in English, the ability to speak a second language (Spanish or Amharic).

At least 18 years old; available to work varying shifts including early mornings, afternoons, evenings, weekends and holidays; able to work with long periods of speaking, sitting, standing, and exposure to a loud, fast-paced, indoor or outdoor environment with varying weather.

Notes

This position requires successful completion of a criminal records background check prior to employment.