Sr. Associate, Chief of Staff Tech Risk

Capital One
McLean, Virginia, United States
Mar 16, 2023
Apr 15, 2023
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Sr. Associate, Chief of Staff Tech Risk

Job Description:

As a Senior Associate Chief of Staff in Capital One's Enterprise Service Risk, you will apply your process management, project management and analytical skills to deliver upon all organizational risk processes/requirements on a Chief of Staff team. This position will help rationalize reporting output for the department and support staffing needs and reporting requests across the organization. This position will require collaboration with a diverse group of stakeholders, allowing the ideal candidate the opportunity to work with many different teams across Capital One.

Participating on the Chief of Staff team provides the opportunity for:
  • Developing a deep understanding of the business strategy and operational disciplines
  • Interaction with leadership across the business and with key stakeholders and partners across Enterprise Services Risk
  • Collaboration and developing relationships at all levels of the organization
  • Leadership of key culture and engagement programs and strategic initiatives

  • Strong communication and presentation skills to manage, inform, and influence outcomes
  • Proven ability to build trusted, effective relationships at all levels of the organization
  • Strong project management and organizational skill
  • Demonstrated ability to operate with discretion when handling highly sensitive issues
  • Team orientation, with a passion for supporting teams to achieve success
  • Ability to multi-task and effectively prioritize and manage multiple priorities

Responsibilities Include:
  • Strategy support: Partner closely with the CoS and key leadership team members to help inform and support strategic planning, priority setting, and leadership team alignment around business goals and strategic priorities
  • People/Culture: Provide thought leadership and partner closely with the CoS, HR, Communications, and Engagement leadership team to assist in shaping and executing the business culture agenda
  • Communications: Ensure alignment across the organization through strategically designed updates around strategy and progress, in partnership with the CoS and communications team
  • Support reporting and analytics needs, including the preparation of written reports and oral presentations to communicate identified issues and recommended remediation actions
  • Collaborate effectively across multiple stakeholders (e.g. other risk management partners, business risk offices, and front-line risk / process owners)
  • Assist in prioritizing of key project deliverables across all initiatives and resolve or escalate impediments to help the organization deliver on its top priorities
  • Participate in and execute other special projects for the team on a periodic basis.
  • Strong analytical, strategic, and interpersonal skills are a must for the role.
  • Assist in staffing needs across Enterprise Service Risk

Basic Qualifications:
  • At least 1 year of experience in Microsoft Office or G Suite
  • At least 1 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:
  • At least 2 years of experience in event & issue management and control management
  • At least 2 years of change management experience in process improvement and transformation
  • At least 2 years of experience with Governance, Risk, and Compliance software tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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