Telecom TechnicianGeorge Mason University, Information Technology Services (ITS) - located on the Fairfax, Va., campus - invites applications for a Telecom Technician position within the Technology Support Services (TSS), TSS Logistics team. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities:Installation, repair, and troubleshooting of George Mason University telephony and fax hardware and software; (knowledge of Vonage portal software);Provide repair services for George Mason University faculty, staff and students;On-site testing, troubleshooting, equipment replacement, new equipment installation, and coordinating with the PBX administrator; andBack up network engineers and on-site Verizon technician and PBX vendors to resolve repair problems.Required Qualifications:Associate's degree in electronics, computing and/or communications; or an equivalent combination of education and experience;Experience installing analog, fax and VoIP/Sip equipment;Experience working in voice and data closets to provide voice and/or Ethernet connectivity;Demonstrated ability with the use of PC, Microsoft Excel and database software; and ability to interact with telecom software programs (No touch) (Wire shark);Possess a working knowledge of most commonly used software products (Windows OSes, Microsoft Office, Apple, etc.); andExperience interacting with both coworkers and customers, resulting in high-quality customer support.Preferred Qualifications:Certifications and/or training from applicable Telecom hardware and software manufacturers;Certifications and/or training in the use of, and installation and troubleshooting of all telecom equipment;Demonstrated hands-on technical experience in installation and repair of voice and data hardware and software; (working knowledge of Vonage portal software);Extensive experience in network wiring closets, tracking and cutting over analog gateway and 10/10 connections, as well as Verizon pots lines and ISDN; andKnowledge of service request management systems, such as Team Dynamix and experience working with a help desk and help desk procedures.George Mason University is a great place to work where employees are given an opportunity to develop skills and expand horizons. We have tuition waivers; flextime schedules; facilities that will meet your physical fitness needs; and the campus environment is dynamic and ethnically and culturally diverse.

For full consideration, applicants must apply for position 01296z at https://jobs.gmu.edu; complete and submit the online application; and upload a cover letter, resume, and a list of three (3) professional references. References must include name, email address and phone number.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.