Manager, Enterprise Learning Experience Design

Capital One
Richmond, Virginia, United States
Mar 15, 2023
Apr 14, 2023
Full Time
West Creek 2 (12072), United States of America, Richmond, Virginia

Manager, Enterprise Learning Experience Design

The Enterprise Learning Experience Design team is using human-centered learning experience design and behavior change methods to create scalable, innovative learning experiences that help grow the careers of 50,000+ global associates and achieve Capital One's business imperatives. The Enterprise Learning Experience Design team is part of an award-winning learning and development organization, helping Capital One to attract and retain talent and building a culture of learning where everyone can thrive.

As the Enterprise Learning Experience Design Team Lead (Manager), you will lead a team that works collaboratively with business leaders, subject matter experts, stakeholders, and learners to research, design, develop, implement, and evaluate innovative, modern learning experiences in a variety of modalities. Your team will create learning experiences on a range of leadership development skills and capabilities ranging from emotional intelligence to data backed strategy development. You will design with scale in mind and leverage learning technology to create experiences that engage, inspire, and drive behavior change.

Position Responsibilities:
  • Learning Experience Design Strategy Leadership:
    • Lead the team and partner across Capital One to conduct and leverage research that describes the problem and how learning can be used to solve for it.
    • Create and use learner personas and journey maps to outline the broader scope of the end-to-end blended learning experiences.
    • Lead and enable the team to craft compelling, brand-defining, high quality content and hybrid learning experiences, leveraging design strategies like storytelling, scenarios, and multimedia to increase motivation to learn and make learning "sticky," across a range of modalities.
    • Deliver and participate in train-the-trainer activities, when applicable.
  • Innovative Learning Designer: Enable teams to design with innovation while keeping up with the latest thinking in instructional and learning experience design. Leveraging innovation to scale learning experiences across Capital One, while also meeting the personalized needs of learners.
  • Diversity Inclusion & Belonging Champion: Design experiences and content with a diversity, inclusion, belonging lens, in alignment with Capital One's deep commitment to creating a culture of belonging across the organization.
  • Experience Design Mindset:
    • Lead and design with the full experience in mind, thinking critically about how various learning-related touch points (e.g., communications, system alerts, learning experiences, evaluation materials, job aids) fit within the larger Capital One associate experience and enable skill development and behavior change.
    • Leverage experience design tools and methods to enable learner-centered design.
    • Work collaboratively with other program managers, internal communications specialists, designers and developers to ensure learning touchpoints are cohesive across the end-to-end experience.
  • Stakeholder Engagement & Change Management: Thrive working in a multi-stakeholder enterprise organization, where stakeholder management and engagement is as important to the effectiveness of the solutions delivered as is the quality of the learning experience designed. Consult with senior leaders and stakeholders on learning strategy and solutions that create an optimal learning experience that is scalable, while also able to meet unique needs within each line of business. Influence stakeholders to adopt alternative solutions where applicable.
  • People Leadership: Lead and manage the team's portfolio. Scope work, staff with the right skills to enable the work to be completed on time and at the expected quality, estimate bandwidth, and support teams to deliver effectively. Serve as a people leader who includes, empowers, and inspires their associates and builds a culture of belonging. Lead performance and talent management activities for your team, to include providing regular performance feedback and supporting career growth.

Basic Qualifications:
  • High School Diploma, GED, or Equivalent Certification
  • At least 3 years of experience creating learning strategy or at least 3 years of experience creating learning curriculum or a combination
  • At least 3 years of experience creating Leadership Development learning initiatives
  • At least 2 years of people management experience
  • At least 2 years of client consulting experience

Preferred Qualifications:
  • At least 5 years of experience creating learning strategy or at least 5 years of experience creating learning curriculum or a combination
  • At least 5 years of experience designing blended learning experiences and touch points in digital and classroom settings
  • At least 3 years working with agile team of learning program managers, designers and developers
  • At least 3 years of client consulting experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).