Senior Help Desk Specialist - Washington DC

Overview

ERP International, LLC is currently seeking a skilled Help Desk Specialist II to support our clients USDA - OIG technical support program in Washington, DC. As a Help Desk Specialist, you will be required to respond to queries remotely to assess and diagnose computer hardware and software problems and implement effective solutions.

Culture of ERP: Fast-paced, fun, collaborative, energetic, and positive.

Be the Best! Join our exceptional team in a dynamic work environment only to discover the immense job satisfaction and pride of being an ERP Employee! ERP International is honored to have been named one of The Washington Post's 2021 Top Workplaces!

Connect With Us! Apply online today and discover more about this exceptional employment opportunity. www.erpinternational.com

* Excellent Compensation & Exceptional Comprehensive Benefits!

* PTO and 10 Paid Federal Holidays!
* Medical/Dental/Vision and Health Savings Account available!

* Matching 401K!

COVID-19 Vaccine Requirements: All ERP International employees will need to meet the pending requirements set forth in Executive Order 14042 and the Safer Federal Workforce Task Force Guidance requiring all covered contractor personnel to be fully vaccinated against COVID-19.

About ERP International, LLC: ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.

Responsibilities

Responsibilities

• Responsible for diagnosing and resolving Tier 1 and 2 issues.
• Provide support to end-users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Document, track and monitor the problem to ensure a timely resolution.

Qualifications

Education and Experience Requirements:

• Bachelor's Degree or Associate Degree in Computer Science or a related field of study desired.
• At least five (5+) years of Help Desk Specialist Experience.
• Must be able to obtain a USDA Clearance.
• Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and abnormalities.

Qualifications:

Minimum Requirements:

• Strong customer support skills
• Strong written and verbal communications skills
• Knowledge of the LANDESK ticketing system (or similar ie ServiceNow, Zoho)
• Knowledge of ITIL best practices
• Android Phone Configuration (Samsung)
• VOIP Phone Configuration and Setup (AT&T) and Smart Phone Backoffice Tracking Tools (Verizon)

Knowledge working and supporting the following products and tools:

• HP and Dell laptop system support, HW and SW
• Microsoft Exchange
• Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)
• Microsoft Distributed File System (DFS)
• Enterprise Mobile Devices (i.e., Blackberry and Android Devices)
• Microsoft Active Directory (AD)
• Microsoft Domain Name Services (DNS)
• Microsoft Dynamic Host Configuration Protocol (DHCP)
• Smart Card Authentication
• Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption)
• Enterprise Communication Services (i.e., Skype for Business)
• Microsoft SharePoint end-users support
• Microsoft Windows (esp 20H2)
• SAMSUNG S20 Mobile Phone set up, admin and trouble shooting support
• VOIP Phone systems admin
• Network Printers
• Microsoft Office products
• Ticketing System (i.e., LANDesk)
• Video Conferencing Support (i.e., VTC)
• General System Administration