Deputy Director Operations and Infrastructure Service Delivery Staff (SDS)

District of Columbia, D.C
Mar 14, 2023
Mar 21, 2023
Executive, Director
Full Time

This position is located within the Department of Justice, Office of the Chief Information Officer, Service Delivery Staff in Washington, D.C.. The Deputy Director of Operations and Infrastructure (O&I), Service Delivery Staff (SDS), has an essential role in this mission through customer focused operations of enterprise-wide services in the Justice Management Division (JMD). The incumbent MAY be eligible for a recruitment incentive depending on experience and qualifications.

Primary responsibilities include but are not limited to:

-Providing leadership and expertise in ideation, system operations, planning, sourcing, integration, and performance evaluation for enterprise IT services for DOJ. Managing system operations and major changes to existing services. Ensuring that major technical investments undertaken are executed according to a sound and strategically prioritized technical framework;

-Responsible for the overall customer support function for the OCIO supported customers. This includes both classified and unclassified users, environments, and equipment, and encompasses nearly 5,000 end users. Desktops, laptops, tablets, mobile devices, and associated peripherals fall under the Deputy's purview;

-Overseeing infrastructure and operations for the systems, networks, and applications used across the Department. Systems operate both in on-premise data centers and in cloud environments, and include Windows, UNIX/LINUX, and mainframe. Department WAN and various LAN also fall under this position's supervision. O&I Deputy will interact with component system owners to coordinate purchases, integrations, and other necessary functions;

-Responsible for security and compliance for existing IT operations. Ensures that internal DOJ policies and business practices are aligned with all relevant federal laws, directives, and regulations including FISMA, ISO 20000, and GAO among others. Provides authoritative interpretation and advice regarding federal and department IT policies, standards, and procedures;

-Oversees the on-going operations for the existing information technology (IT) needs of both the Justice Management Division (JMD) and DOJ's Senior Leadership Offices (SLOs) along with the enterprise services operated by OCIO for the entire Department of Justice. Responsible for all engineering, infrastructure, and service for existing operations;

-In coordination with the SDS Director, oversees the O&I $100M budget, reviewing expenditures, and determining priorities based on annual allotments. Manages working capital and other specific funds for O&I, tracking through the course of the fiscal year to determine if the expenditures are achieving the goals set out in the CIO Strategic Plan;

-As Deputy Director, the incumbent will serve as the primary DOJ OCIO advisor on issues related to enterprise operations, infrastructure, maintenance, and customer support;


Conditions of Employment

Conditions of Employment:
  • You must be a United States Citizen or National.
  • Veterans' preference is not applicable to the Senior Executive Service.
  • Selective Service registration is required for males born on, or after, December 31st, 1959. Those not registered should have an approved exemption on file.
  • You will be required to complete a pre-employment security investigation and background check for the security level designated for this position.
  • You will be required to undergo a drug screening and obtain favorable results prior to being appointed.
  • You may be subject to a one-year probationary period effective from the date in which you are appointed.
  • This position requires you to submit a Public Financial Disclosure Report (OGE 278) upon entry, and annually thereafter in accordance with DOJ and Federal ethics guidelines.
  • You must meet all minimum qualifications to be deemed eligible. Only experience obtained by closing date of this announcement will be considered.
  • As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under the Mandatory Technical Qualifications and Executive Core Qualifications.

    Note regarding COVID-19: To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.


    The application process used to recruit for this position is RESUME-ONLY. The applicant must address the Mandatory Technical Qualifications (MTQs) within their resume. Your responses to the MTQs should be addressed/embedded within your resume not to exceed seven (7) pages.

    We recommend that your resume emphasize your level of responsibilities, the scope and complexity of the programs managed, and your program accomplishments, including the results of your actions. You will be evaluated to determine if you meet the minimum qualifications required of the position and on the extent your application demonstrates that you possess the knowledge, skills, and abilities required of the Deputy Director Operations and Infrastructure Service Delivery Staff (SDS). Please be sure to give concrete examples of your experience and demonstrate the complexity of the knowledge you possess.

    MTQ 1. Demonstrated broad and in-depth knowledge of telecommunications systems, corporate networks, cloud solutions, and an understanding of the architecture and maintenance associated with those.

    MTQ 2. Demonstrated experience and expert knowledge of enterprise-wide IT operations, lifecycle management, and customer care with a focus on requirements development and implementation, system and network maintenance, risk management, and compliance with all relevant laws, regulations, and standards.

    Additionally, your demonstrated leadership ability and the evidence of the Executive Core Qualifications (ECQs) must be clearly shown in your resume. A separate narrative statement will not be accepted.

    Note: Applicants who have completed the SES Candidate Development Program (CDP) and have had their ECQs certified by OPM must provide a copy of their certificate as part of their application. Candidates must still satisfy the MTQs of the position.

    ECQ1 - LEADING CHANGE. This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

    ECQ2 - LEADING PEOPLE. This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

    ECQ3 - RESULTS DRIVEN. This core qualification involves the ability to meet organizational goals. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

    ECQ4 - BUSINESS ACUMEN. This core qualification involves the ability to manage human, financial, and information resources strategically.

    ECQ5 - BUILDING COALITIONS. This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

    Please refer to OPM's Guide to the Senior Executive Service Qualifications for more detailed information. . Copies of the Office of Personnel Management's "Guide to Senior Executive Service Qualifications" may be obtained via the Internet at .

    **Please be advised for individuals entering the Senior Executive Service for the first time, you will not have to submit a separate ECQ narrative at this phase in the application process. If you are selected for the position once the Executive Review Board (ERB) and Interviews have concluded, then you will need to provide the separate ECQs not-to-exceed 10 pages per the OPM requirements for Case Documentation under Criterion A-Resume Based Qualifications Review Board (QRB) submission. **


    There are no educational requirements for this position as outlined by OPM for the 2210 occupational series at the SES level, however, Highly qualified candidates MAY possess post-secondary education/training in computer security and informational sciences and management.

    Additional information

    DIVERSITY STATEMENT: As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

    EEO Policy Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor. The complete DOJ EEO Statement/Policy is found at: .

    Reasonable Accommodation
    Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

    Legal and Regulatory Guidance
    • Social Security Number - Your Social Security Number may be requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you.
    • Privacy Act - Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.
    • Signature - Before you are hired, you will be required to sign and certify the accuracy of the information in your application.
    • False Statements - If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be subject to fine, imprisonment, or other disciplinary action.
    • Selective Service - If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law.