Program Manager (Medicare)

Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP's social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.

The Program Manager develops and implements new Medicare education programs for delivery at the state or national level. Ensures programs are evidence-based and produce measurable impact for consumers. Provides ongoing management of the Medicare Enrollment Guide. Works with key stakeholders including Enterprise Relationships to collaborate with other organizations to increase distribution of AARP programs or develop new programs. Collaborates with team members to build stronger connections between caregiving and Medicare activities. As appropriate, works with Issue, Strategy, and Tactic leads to support and contribute to the Health Enterprise Issue area objectives. Applies experience and subject matter expertise to deliver and shape consumer Medicare outreach through Webinars and Tele-town halls. Support media responses. Builds relationships with state offices and external groups to understand Medicare education offerings and players.

Responsibilities

• Sets strategies, identifies opportunities, and develops and implements projects and programs to support the organization. Manages and/or leads staff and/or volunteers to obtain program goals. Supports development and management of program budgets. Monitors performance and recommends program changes.
• Plans, organizes, and implements assigned projects across a program or programs. Determines resources needed, tracks budgets, determines scope and execution, tracks progress towards milestones, establishes timelines, and evaluates progress. Ensures adherence to internal and external quality standards. Organizes project teams and leads internal and external team members and stakeholders to deliver on project goals. Establishes project communication plans and ensures internal/external stakeholders are informed regarding project processes and impact.
• Evaluates existing programs to identify improvements and to measure performance against programmatic goals and desired outcomes. Analyzes and tests current processes and systems to determine effectiveness and efficiency. Develops and implements solutions that are effective, efficient, and align with enterprise goals.
• Collects data, performs root cause analysis of issues or problems, and proposes solutions according to the current and future needs of the business. Uses data to identify program and process enhancements to achieve outcome measures. Evaluates and advises on existing programs to improve outcomes.
• Engages stakeholder and partners as necessary to communicate program intent, identify areas for collaboration, and improve programmatic outcomes. Develops communications related to priority programs and initiatives.

Qualifications

• 5+ years program analyst experience
• Must know Medicare and have experience delivering consumer education and programs to Medicare enrollment and coverage
• Experience with CMS, State Health Insurance assistant programs, or Medicare advocacy/education organization is preferred
• Ability to manage internal and external stakeholder relationships
• Willingness to provide administrative support to core program team
• Effective verbal and written communication skills

Additional Requirements

• Travel required
• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.