Production Support Engineers

Total Wine & More
Bethesda, MD
Mar 12, 2023
Mar 26, 2023
Full Time

Production Support Engineers for Retail Services and Systems, Inc. dba Total Wine & More. May telecommute but reports to our Bethesda, MD loc. For full desc see URL below but some core duties incl: Use Jira + HEAT issue tracking apps to doc prod + test environment bugs, providing root cause analysis + issue replication to escalate to s/w dev teams. Use Jira to doc test cases defining inputs, outcomes, + acceptance criteria for QA + UAT. Respond to issues in HEAT incident mgt sys by business users + software apps. Monitor, start, stop, + analyze business-critical CloverETL jobs. Analyze CloverETL logs + data outputs to ID bottlenecks + errors processing real-time data inputs. Participate + oversee dev + exec of regression test plans during UAT. Dev DB queries using MySQL, SQL Server, + std SQL syntax to extract, transform + load app data. Write queries using Hybris FSQ syntax to validate + troubleshoot app data integrity + code fixes. Convert Hybris Flexible Search Queries to standard SQL syntax to perform large-scale data extractions w/ MySQL Workbench + MySQL Console apps. Hands-on use of Hybris apps. On-call rotation to support + respond to issues outside normal business hours, incl nights/ weekends/ holidays. May undergo background checks incl drug screen and credit check. Must have Bach in Comp Sci, tech-related, or rel engineering field and 5 yrs rel software development or production support exp. or Master's in Comp Sci, tech-related, or rel engineering field and 3 yrs rel software development or production support exp. Also reqs the following skills (1 yr exp) in: supporting Unix/Linux operating systems; using source control and issue management tools like SVN, Git, or JIRA; monitoring and alerting tools (Splunk, New Relic, Opsgenie, and Graylog); programming/ scripting languages (Go, Python, PowerShell, or Java); DNS, HTTP/ HTTPS, TCP, Web architecture and design; Web Services (SOAP, XML); data feeds and ETL tools; relational database tools and languages, (ANSI SQL, MySQL, MS SQL Server) data modeling and normalization/denormalization; entity relational diagrams (ERDs). Any suitable combination of education, training, or experience is acceptable. Apply at: totalwine/job/ozdCmfwu.

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