Production Support Engineers

Employer
Total Wine & More
Location
Bethesda, MD
Posted
Mar 12, 2023
Closes
Mar 26, 2023
Ref
001240239203
Function
IT
Hours
Full Time

Production Support Engineers for Retail Services and Systems, Inc. dba Total Wine & More. May telecommute but reports to our Bethesda, MD loc. For full desc see URL below but some core duties incl: Use Jira + HEAT issue tracking apps to doc prod + test environment bugs, providing root cause analysis + issue replication to escalate to s/w dev teams. Use Jira to doc test cases defining inputs, outcomes, + acceptance criteria for QA + UAT. Respond to issues in HEAT incident mgt sys by business users + software apps. Monitor, start, stop, + analyze business-critical CloverETL jobs. Analyze CloverETL logs + data outputs to ID bottlenecks + errors processing real-time data inputs. Participate + oversee dev + exec of regression test plans during UAT. Dev DB queries using MySQL, SQL Server, + std SQL syntax to extract, transform + load app data. Write queries using Hybris FSQ syntax to validate + troubleshoot app data integrity + code fixes. Convert Hybris Flexible Search Queries to standard SQL syntax to perform large-scale data extractions w/ MySQL Workbench + MySQL Console apps. Hands-on use of Hybris apps. On-call rotation to support + respond to issues outside normal business hours, incl nights/ weekends/ holidays. May undergo background checks incl drug screen and credit check. Must have Bach in Comp Sci, tech-related, or rel engineering field and 5 yrs rel software development or production support exp. or Master's in Comp Sci, tech-related, or rel engineering field and 3 yrs rel software development or production support exp. Also reqs the following skills (1 yr exp) in: supporting Unix/Linux operating systems; using source control and issue management tools like SVN, Git, or JIRA; monitoring and alerting tools (Splunk, New Relic, Opsgenie, and Graylog); programming/ scripting languages (Go, Python, PowerShell, or Java); DNS, HTTP/ HTTPS, TCP, Web architecture and design; Web Services (SOAP, XML); data feeds and ETL tools; relational database tools and languages, (ANSI SQL, MySQL, MS SQL Server) data modeling and normalization/denormalization; entity relational diagrams (ERDs). Any suitable combination of education, training, or experience is acceptable. Apply at: jobs.jobvite.com/ totalwine/job/ozdCmfwu.

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