Manager- Business Continuity/Resiliency Management

Capital One
Richmond, Virginia, United States
Mar 11, 2023
Apr 10, 2023
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Manager- Business Continuity/Resiliency Management

As a Manager in Capital One's Retail Banking, Premium Products & EMB (Emerging Merchant Businesses) Risk Office, you will apply your analytical and delivery skills to our Business Continuity Program spanning crisis management and resilience requirements. You will partner across three divisions: Retail, EMB and Premium Products to develop and lead Risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will partner with peers and senior leaders, second and third lines of defense, as well as lines of business to drive organizational change in order to better manage the Company's risk in an open, collaborative environment.

Retail Banking, Premium Products & EMB Risk professionals are experienced, well-trained, and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk services to our business partners. The Manager will be a highly-motivated Risk Management professional with excellent leadership, analytical, planning, collaboration, and communication skills. This role will support Retail, EMB and Premium Products line of businesses maintaining business continuity requirements (plan management, testing requirements, technical exercise requirement, reporting requirements, crisis plan management and overall strategic alignment to second line driven program requirements)


This role supports the Retail Banking, Premium Products & EMB Risk horizontal program governance for Business Continuity Management. Specifically, this role will:
  • Provide program leadership and support for Business Continuity, Crisis Management and Resiliency efforts
  • Lead testing requirements to ensure all areas of Business Continuity testing requirements are adequately met (workplace and workforce strategic testing, third party application and service provider testing, third party functionality testing, and technology testing oversight)
  • Oversight of Business Continuity reporting requirements
  • Oversight of control and event/issue management to include identification, tracking and mitigation plans
  • Provide oversight to Resiliency Testing of our owned technology applications
  • Provide Audit and Exam management support
  • Lead overarching program maturity in alignment to the Enterprise Business Continuity Standard and Policy to include crisis management oversight
  • Partner with other Line of Business Risk offices, second Line Risk Management functions and other appropriate stakeholders and partners
  • Set direction, manage expectations and lead cross-functional teams

Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 4 years of experience in Process Management
  • At least 4 years of experience in Risk Management
  • At least 7 years of experience supporting and partnering with internal business clients

Preferred Qualifications:
  • 7+ years of Project Management experience leading cross functional projects/programs in Risk
  • 7+ years of Financial Services risk management experience
  • Project Management Professional (PMP) Certification or Masters Certificate of Project Management (CPM)
  • 7+ years of partnering with a cross-functional set of partners and influencing across an organization

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).