Help Desk Support, PRISM (User Support, Analyst)

Mar 11, 2023
Mar 22, 2023
Full Time
Clearance Required:

Public Trust

Education Required:


US Citizenship:



The MIL Corporation seeks a User Support, Analyst to work directly with federal clients to resolve questions and issues with Unison Software PRISM v7 procurement software.

  • Work with clients to provide a broad range of solutions to PRISM software issues
  • Help drive successful operation of PRISM product suite by delivering high quality support services to government clients
  • Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed
  • Ensure all help tickets are properly tracked from inception to resolution
  • Support basic functional testing and training
  • Support users with deskside assistance, as needed
  • Understand client's business objectives and help clients achieve their goals

Required Qualifications
  • Minimum of one year of experience with Unison Software (formerly Compusearch) PRISM v7
  • Ability to solve basic application issues to include, but not be limited to, routing, roles, requisitions, solicitations, and basic contracts
  • Ability to analyze and create documentation for users
  • Excellent communication skills and attention to detail
  • US Citizenship
  • Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination




Public Trust

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2021-2022, Top Workplaces USA award (Energage)
  • 2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
  • 2018-2022 Certified Great Workplace, Great Place to Work®
      • 2021 & 2022, Best Workplaces in Consulting & Professional Services™
      • 2021 Fortune Best Workplaces for Millennials™
      • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
  • 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by la w.