Senior Manager, Project Management: Chief of Staff (Customer Channels)

Capital One
Richmond, Virginia, United States
Mar 08, 2023
Apr 07, 2023
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Senior Manager, Project Management: Chief of Staff (Customer Channels)

As a Senior Manager, Project Management: Chief Of Staff (Customer Channels) People Leader at Capital One, you will report directly to the Director of Customer Channels Chief of Staff and will collaborate with our key partners in HR and Communications to drive strategy and execute on high priority people initiatives for the Customer Channels organization. You will work with smart and passionate people delivering impactful results that support customer channels associates in the areas of engagement, recognition, social mobility while focusing on creating a diverse and inclusive culture. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

Chief of Staff team provides the opportunity for:
  • Developing a deep understanding of the business strategy including an understanding of Customer Channels people initiatives
  • Interaction and ability to influence leadership and key partners across the Customer Channels organization
  • Collaboration and developing relationships at all levels of the organization
  • Leadership of key culture and engagement programs, initiatives, and associates
  • Leadership of strategic initiatives

  • Strategic thinker with strong business acumen
  • Excellent communication and presentation skills to manage, inform, and influence outcomes
  • Proven ability to build trusted, effective relationships at all levels of the organization
  • Strong project management and organizational skills, with demonstrated ability to lead cross-functional teams to achieve results
  • Highly-motivated, accountable, self-starter who can work autonomously, independently take initiative, and perseveres through complex issues to achieve results
  • Demonstrated ability to operate with discretion when handling highly sensitive issues
  • Team orientation, with a passion for supporting teams to achieve success
  • Ability to multi-task and effectively prioritize and manage multiple priorities
  • Ability to maintain strategic mindset, while providing excellent attention to detail to ensure seamless execution across multiple priorities, programs, and initiatives

Responsibilities Include:

  • Strategy support: Partner closely with the CoS (Chief of Staff) team and key leadership team members to help inform and support strategic planning, priority setting, and leadership team alignment around business goals and strategic people priorities
  • People/Culture: Provide thought leadership and partner closely with the Director CoS, HR, Communications, and our Culture and Engagement teams to assist in shaping and executing the business culture agenda
  • Stakeholder Relationships: Facilitate the creation of presentations that articulate the strategy and results of the CoS Team
  • Communications: Ensure alignment across the organization through strategically designed updates around strategic people initiatives and progress, in partnership with the Director CoS and communications team

General Responsibilities:
  • Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports
  • Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
  • Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
  • Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time
  • Leveraging problem solving and influencing skills to ensure project plans deliver on intent
  • Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
  • Building relationships and collaborating with key stakeholders to ensure delivery of commitments
  • Leading a team of project managers
  • Exhibit outstanding influencing skills to effectively drive project / program efforts
  • Display a passion for coaching and developing a team of associates through their leadership style
  • Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Basic Qualifications:
  • Bachelor's Degree
  • At least 7 years of experience in People Management
  • At least 7 years of experience in Project Management
  • At least 7 years of experience delivering large scale transformational people initiatives while supporting organizational change
  • At least 5 years of experience in Strategic planning

Preferred Qualifications:
  • Master's Degree in Business or Business Administration (MBA)
  • At least 7 years of experience writing communications and presentations for leadership
  • At least 9 years experience in People Management
  • At least 9 years of experience delivering large scale transformational people initiatives while supporting organizational change

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).