Client Services Assistant

Fairfax, VA
$17 per hour; Commensurate with education and experience.
Mar 08, 2023
May 21, 2023
Customer Service
Full Time
Client Services AssistantPosition open to Student Wage and Non-student WageThe George Mason University, Mason Enterprise Center, is seeking qualified applicants for a Client Services Assistant position for its Virginia PTAC, APEX Accelerator. The Procurement Technical Assistant Center (PTAC) provides counseling and services that help businesses do business with government at the Federal, State, and Local levels. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Responsibilities: Primary Duties:Event Support and Webinar facilitationAssist PTAC staff to prepare for training events during the 9am to 4pm timeframe, typically M-Th., including: Provide advanced communication and day-of assistance to instructors to prepare for Webinar or classes;Facilitate and introduce instructors for webinars using GoToWebinar or Zoom platform and triage Q&A for instructors while documenting attendance;If applicable, prepare (print, collate) handouts and class materials in advance of training and set up the classroom per instructor specifications (Fairfax and Alexandria locations);Make class handouts available electronically to attendees and maintain electronic filing of roster, evaluations, and handout as appropriate;Collect, review, and file / scan evaluation forms for in-person classes. Notify PTAC staff of any feedback that needs attention; andAssist with PTAC conferences by facilitating onsite registration and check-in; setting up event spaces & staffing PTAC booth / table.As needed:Customer Relationship Management & (CRM) Database AdministrationMonitor and triage voicemails and "generic" email account under the direction of the Client Services Coordinator;Assist clients with online registration for classes and counseling;Perform data entry and data management, including report generation, from PTAC's CRM;Maintain up-to-date records by cleaning up outdated and bounced contact information, removing duplicates, and updating client award / milestone information; andAssist Client Services Coordinator with updating client information on file by performing internet research on client businesses.Marketing and OutreachRepresent PTAC at event exhibit tables as needed when schedule permits;Assisting vendors / exhibitors / sponsors with registration, check-in, ensuring their needs are met in advance, during, and post events; andOther duties as assigned.Required Qualifications:Excellent customer service ability including interpersonal, written, and oral communication skills;Well-organized and detail-oriented, with ability to work independently in a fast-paced environment;Team player with a willingness to collaborate;Experience with Microsoft Outlook, Excel, PowerPoint, Word; andExperience with online research.Preferred Qualifications:CRM experience; andKnowledge of GMU university systems.

For full consideration, applicants must apply at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.