Vendor Operations Manager. Principal Associate (Hybrid)

Plano 3 (31063), United States of America, Plano, Texas

Vendor Operations Manager. Principal Associate (Hybrid)

As a Vendor Operations Manager for Auto Navigator, you will be responsible for managing our outsourced vendor to ensure flawless performance and delivery. You will be asked to help establish a framework for ensuring ongoing monitoring of operational performance to maximize our customer experience and well managed expectations. This role will require a full understanding of the technical processes and flow of information from the vendor to Capital One, as well as monitoring reports which detailed supplier performance, communication of performance to suppliers, development of performance remediation plans, as needed and managing vendor budget. Additionally, you will have responsibility for understanding business objectives and developing and managing your vendor to meet performance, cost, and risk goals. Lastly, you will work with operational teams to assess performance, be involved in developing contract strategies, and responsible for staying abreast of industry trends, threats and developments.

You'll love the role & be successful if...

• You have a passion for leading, developing and providing delightful experiences for direct reports, vendor agents and external customers
  
• You are a promoter of diversity, inclusion and belonging
  
• You use data to influence process improvements and decisions
  
• You execute autonomously day to day, but have a good sense of judgment in regards to escalations
  
• You are a hands-on, engaged leader
  
• You love to dream & have big ideas to enhance your team and responsibilities
  

Responsibilities:

• Accountability for the vendor performance
  
• Sharing of our strategic vision with vendors and drive execution of critical business tasks
  
• Partnering with teams of associates aimed at "Run-the-engine" activities and influencing / helping to shape a process improvement agenda
  
• Being the point of escalation and understanding how to navigate the vendor and the vendor systems to get answers to problems quickly
  
• Assessing and managing vendor performance, reporting, analysis and communications of supplier performance
  
• Lead process design and analysis projects in concert with external vendors
  
• Ensuring visibility and transparency to internal and external stakeholders on the health of operations, including identification of critical needs/dependencies and risks
  
• Building strong relationships with the vendor relationship managers as well as with the regional and site level management
  
• Identifying trends that have negative impact on operations and partner with vendors to proactively remediate
  
• Advocate for exceptional customer service and quality (i.e. compliance to the law)
  

**This position does require onsite attendance **
Location: This role is hybrid, where you will be expected to be in the office in Plano, TX for certain aspects of the role.

Basic Qualifications:

• At least 4 years of experience in Operations Management
  
• At least 2 years of experience in Supplier Management
  
• At least 2 years of experience in Process Management
  
• At least 2 years of experience in People Management
  
  

Preferred Qualifications:

• Bachelor's Degree or military experience
  
• At least 6 years of experience in Operations Management
  
• At least 5 years of experience in Process Management
  
• Process Certifications (i.e. LEAN, Six Sigma, Business Process Management
  
• At least 5 years of experience in Project Management
  
• At least 5 years of experience in Relationship Management
  
• At least 2 years of experience in Vendor Management
  
• At least 3 years of experience in People Management
  
• At least 2 years of experience in Financial Services
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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