Application Services - Senior ServiceNow Developer - Capital One Software - (Remote Eligible)

Capital One
McLean, Virginia, United States
Mar 03, 2023
Mar 24, 2023
Full Time
Center 3 (19075), United States of America, McLean, Virginia

Application Services - Senior ServiceNow Developer - Capital One Software - (Remote Eligible)

Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking. (e.g., Eno). As we uncovered new challenges along the way, we built and battle tested new capabilities to meet those needs. We've open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., MSFT). Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud. If you're looking for a career opportunity involving modern technology solutions while using your strong hands-on technical, analytical and leadership skills to influence and make an impact - then you're in luck!

The Capital One Software Platform Architecture & Core Engineering team is looking for experienced and collaborative hands-on technology practitioners to join our exceptional team of talented architects and engineers. In this role, you will need to be technically capable and credible in your own right. We are currently seeking a hands-on ServiceNow subject matter expert responsible for implementing, integrating, and supporting LOB's ServiceNow instances (development, production). Primary areas of focus include Incident Management and Request Management. The ability to work independently is critical for this role.

You will:
  • Configure and integrate software products from ServiceNow, fulfilling common configuration and maintenance tasks with a focus on the Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, and Self-Service Portals.
  • Perform administrative, configuration and development tasks on the ServiceNow platform.
  • Configure ServiceNow authentication options, specifically multi-provider SSO.
  • Manage users and roles within the platform.
  • Take ownership of complex business requirements, develop and groom ServiceNow capabilities backlog.

Capital One is hiring a Remote Employee for this opportunity.

Basic Qualifications:
  • Bachelor's degree
  • At least 4 years of experience administering and developing with the ServiceNow platform.
  • At least 1 year professional experience with IT Service Management concepts and principles.

Preferred Qualifications:
  • Bachelors or Master's Degree in Computer Science or related field.
  • 5+ years of experience developing on the ServiceNow platform.
  • ServiceNow Administrator or Developer Certified
  • Experience configuring flow designs and workflows in ServiceNow
  • Custom application development experienceincluding Custom Service Portal widget creation.
  • Experience developing and implementingacross ServiceNow ITSM Modules including Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal.
  • Experience implementing systems with Agile methodologies such as Scrum, Kanban, Scaled Agile Framework (SAFE).
  • 2+ years experience working with the ITSM framework.
  • Ability to adapt to new technologies and learn quickly.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $131,400 - $150,000 for Senior Platform Engineer

Location is San Francisco, California: $139,200 - $158,900 for Senior Platform Engineer

Remote roles in other areas of New York & California, and across Colorado & Washington: $111,400 - $127,200 for Senior Platform Engineer

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs