Senior Associate, Instructional Designer Product Learning

Capital One
Richmond, Virginia, United States
Mar 03, 2023
Mar 22, 2023
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Senior Associate, Instructional Designer Product Learning

We have great team engagement and a collaborative working style. We have people leaders who believe we are humans first and support living your best life while achieving amazing things at work. We support learning and development for our associates by unleashing our creativity, fearlessly trying new things, and embracing an ego-free mindset.

We hope this sounds like your dream team; it's ours, and we worked hard to create and maintain it. We are looking to add a talented individual to our team to help us develop our growing portfolio of learning resources that help this job family excel in their careers. We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

This role will drive important projects and high priority deliverables to support our Product Manager job family learning programs. The individual will:
  • Partner closely with key business partners to translate business intent into engaging learning materials using a Product mindset and product development approach.
  • Analyze learning needs, design and develop learning products, measure success and report out on learning effectiveness
  • Be a driving force on the team for customer back thinking, continuous discovery, and iterative development of learning products that provide career development leverage for associates in product.
  • Drive a digital first mindset to new development, delivery and evaluation technology options for the team
  • Autonomously solve problems through critical thinking and implementing through resolution

General Responsibilities:
  • Discovery: Work with stakeholders and customers to determine training and performance management needs
  • Design and develop associate curriculum, programs, learning materials and performance support tools (including self-study, classroom, eLearning, etc.) based on industry design standards using digital methods to deliver whenever possible
  • Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends to enhance the learner experience
  • Identify performance gaps and determine the cause in order to recommend the most appropriate learning solutions
  • Identify and report the impacts of initiatives on overall performance
  • Display effective project/organization management, with the ability to see the strategic picture and prioritize independently
  • Ability to work in an agile environment with a product mindset
  • Actively share best practices, leveraging efficiencies among team products and processes and participating in team ceremonies

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Training Design and Development
  • At least 2 years if experience in deciphering data, identifying trends and creating reports
  • At least 1 year of experience in GSuite including Gmail, Calendar, Sheets, Docs, Slides, Keep Notes, Hangouts

Preferred Qualifications:
  • 3+ years of experience in Training Design and Development
  • 3+ years of experience in Consulting
  • 1+ years of experience in Project Management
  • 1+ years of Agile experience
  • Experience in researching new learning technology
  • Experience with Zoom

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).