Sr Associate, Strategy - Consumer Intelligence

Capital One
McLean, Virginia, United States
Mar 02, 2023
Mar 19, 2023
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Sr Associate, Strategy - Consumer Intelligence

The Strategy Group has played a primary role in transforming Capital One from a small startup in 1994 to one of the largest financial institutions in the country. The group is accountable to the CEO and functions as an internal consultancy, partnering with company leadership to solve the industry's toughest challenges and develop delightful products and experiences for our millions of customers.

We're seeking innovative, passionate people with a diversity of perspectives and backgrounds who want to join an entrepreneurial team and help transform banking.

Consumer Intelligence (within Corporate Strategy) was formed at the request of the CEO to increase the business's focus on our customers. The team uses structured thinking and rigorous analysis to identify opportunities, define strategies, and solve problems. We project our expertise through compelling communication and influence skills that impact critically important, highly visible topics. Recent examples of our work include keeping a pulse on US consumer financial health through the COVID pandemic to inform the C-Suite, partnering with External Affairs to launch the Capital One Insights Center to share insights with non-profit partners, learning why people switch their primary bank to inform new premium credit card launches, and partnering with our Tech and Digital Design teams on the future of our mobile strategy.

Position Summary:

As a Senior Associate on the Consumer Intelligence team in Corporate Strategy, you will bring consumer insights to life and influence highly strategic decisions across every part of the company. You will function as a strategy analyst with a deep customer focus, balancing analysis, insights generation, project management, and storytelling. You will work on a variety of different initiatives in a collaborative team environment. Many of the day-to-day projects emphasize a need for strong analytical thinking and problem-solving skills. Key to success in the role will be synthesizing information from various sources, performing analysis and research design, and integrating findings into cohesive and insightful presentations and summaries.

  • Help shape the strategic direction of one of the largest companies in the US, with a strong focus on solving consumer needs
  • Design and execute rigorous analysis for senior executives related to customer opportunities, leveraging consumer surveys, analytics, and design thinking
  • Advance the thinking on competitive insights, managing research panel vendors to deliver results
  • Independently manage work streams and drive results while contributing to group problem-solving
  • Assess progress toward customer goals across all our lines of business and products
  • Serve as an ambassador for customer experience data and analysis, consulting on customer experience data applications, and infusing customer analytics into decision-making

Basic Qualifications:
  • Bachelor's degree
  • At least two years' experience in Strategy Consulting, Business Analysis or a combination

Preferred Qualifications:
  • Experience with analyzing and solving problems independently in a constantly changing environment
  • Proficiency in data analysis, including with database queries, data visualization tools, and in cloud-based environments
  • Experience leveraging an hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas
  • Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities
  • Strong interpersonal skills, with experience influencing decision-making outside your core team
  • Strong written and verbal communication skills
  • Experience with survey design and analysis of customer survey data
  • Experience with panel-based research and vendor management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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