Overview

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Integrated Communications and Marketing (ICM) Group includes Membership, Content and Editorial, Customer Experience, External Relations, Brand Strategy and Strategic Communications. Across paid, earned, shared and owned channels, ICM manages AARP's reputation, drives engagement and member growth, and showcases AARP's mission and value through one, integrated voice.

We are seeking a Digital Project Manager to join our team. This individual contributor role plans and implements assigned projects. Determines resources needed, tracks budgets, determines scope and execution, tracks progress towards milestones, establishes timelines and evaluates progress. Manages project teams to deliver on project goals; establishes project communication plans and ensures internal/external stakeholders are informed regarding project processes and impact. Collaborates with management to identify opportunities to streamline processes and develop new procedures that support the business unit/department.

Responsibilities

• Identifies, coordinates, and manages stakeholders and resources for digital projects (including budgets). Identifies key decisions, risks, and facilitates their solutions.
• Creates and manages multiple work streams for a program/project, coordinating across teams and dependencies within and among projects to meet delivery deadlines. Plans and carries out quality tests and checks on digital deliverables, troubleshoot issues, and work with technical staff to resolve problems.
• Leads groups of subject matter experts in discussions and problem-solving activities to advance delivery of scalable and efficient digital solutions. Partners with design and technical staff to translate business needs into application and operational requirements.
• Looks for creative solutions that satisfy the business needs and align with our digital strategy, platforms, and best practices. Articulates and executes on digital strategies that support business deliverables.
• Manages stakeholder communications and expectations throughout the process. Creates and maintains project plans and accompanying documentation, to include a formal project plan and written business communications.
• Utilizes knowledge of digital technology in order to organize and execute work with technical and business teams, to include large scale content management systems, industry standard identity and security solutions, and mobile solutions.

Qualifications

• Bachelor's degree and 10+ years of business experience, including 5 years digital program, project or product management and client management experience for a large, consumer-facing organization.
• Demonstrated project team leadership skills; strong writing and interpersonal communications skills. Project Management Professional (PMP) certification desired.
• Excellent skills with demonstrated ability to build, maintain and nurture strong, productive working relationships internally and externally, while bringing a strategic mindset to the development of consumer experiences.
• Strong attention to detail and ability to effectively multi-task required.
• Experience with established, large-scale content management systems (e.g., Adobe Experience Manager), along with a familiarity with digital user identity management (login & registration) and Adobe Analytics a plus.
• Demonstrated experience working in an Agile environment.
• Adapting content and tools for mobile as well as exposure to user experience work a plus.
• Familiarity with project and/or task management systems (such as Confluence, Jira) a plus.

Additional Requirements:

• Regular and reliable job attendance.
• Effective verbal and written communication skills.
• Exhibit respect and understanding of others to maintain professional relationships.
• Independent judgement in evaluation options to make sound decisions.
• In office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.