Customer Sales & Service Manager

Job Description

The Customer Sales and Service Manager will be responsible for providing exceptional customer service to the Post's commercial and digital printing customers. This role will be the primary communicator between customers and the production teams. They will facilitate press orders, mail requirements and other customer needs as specified in the customer agreement. The Customer Sales and Service Manager will administer the business' WP Print Solutions website, PageDNA digital storefront and serve as a key postal expert for the commercial and digital printing operations.

In addition, this position will assist the Business Development Director in growing the customer base. This role reports to the Business Development Director.

Motivation:

• Independent thinker
• Highly motivated with initiative
• Great problem solver

Responsibilities

• Service the commercial and digital printing customer account relationships
• Communicate with printing partners regarding customer service issues, data issues, file transmission issues
• Resolve print quality issues with Production Teams
• Coordinate customer order fulfillment process
• Process new customer integration, account setup, and file transfer protocols
• Maintain WP Print Solutions website and digital storefront
• Use postal software to prepare mail files, labels, skid tags, and other postal paperwork
• Generate and process invoices for commercial and digital printing using Invoice Manager
• Assist with accounting period closing, accounts receivable and accounts payable
• Assist Business Development Director with customer mining and new growth
• Support the business growth by assisting the Business Development director with sales to new customers.

Requirements:

• 5+ years of experience in B2B customer service and or C2B customer service
• Knowledge of file transfer protocols, web-site management, postal software a plus
• Successfully utilized various systems to provide reporting, invoicing, and product management in past roles
• High proficiency with Excel and Word
• Good interpersonal and communication skills
• Must be able to multi-task and prioritize in a fast-paced work environment
• Good customer service skills

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:

• Competitive medical, dental and vision coverage
• Company-paid pension and 401(k) match
• Three weeks of vacation and up to three weeks of paid sick leave
• Nine paid holidays and two personal days
• 20 weeks paid parental leave for any new parent
• Robust mental health resources
• Backup care and caregiver concierge services
• Gender affirming services
• Pet insurance
• Free Post digital subscription
• Leadership and career development programs

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife