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Customer Sales & Service Manager

The Washington Post
Springfield, VA
Closing date
Mar 30, 2023

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Job Details

Job Description

The Customer Sales and Service Manager will be responsible for providing exceptional customer service to the Post's commercial and digital printing customers. This role will be the primary communicator between customers and the production teams. They will facilitate press orders, mail requirements and other customer needs as specified in the customer agreement. The Customer Sales and Service Manager will administer the business' WP Print Solutions website, PageDNA digital storefront and serve as a key postal expert for the commercial and digital printing operations.

In addition, this position will assist the Business Development Director in growing the customer base. This role reports to the Business Development Director.

  • Independent thinker
  • Highly motivated with initiative
  • Great problem solver

  • Service the commercial and digital printing customer account relationships
  • Communicate with printing partners regarding customer service issues, data issues, file transmission issues
  • Resolve print quality issues with Production Teams
  • Coordinate customer order fulfillment process
  • Process new customer integration, account setup, and file transfer protocols
  • Maintain WP Print Solutions website and digital storefront
  • Use postal software to prepare mail files, labels, skid tags, and other postal paperwork
  • Generate and process invoices for commercial and digital printing using Invoice Manager
  • Assist with accounting period closing, accounts receivable and accounts payable
  • Assist Business Development Director with customer mining and new growth
  • Support the business growth by assisting the Business Development director with sales to new customers.

  • 5+ years of experience in B2B customer service and or C2B customer service
  • Knowledge of file transfer protocols, web-site management, postal software a plus
  • Successfully utilized various systems to provide reporting, invoicing, and product management in past roles
  • High proficiency with Excel and Word
  • Good interpersonal and communication skills
  • Must be able to multi-task and prioritize in a fast-paced work environment
  • Good customer service skills

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
  • Competitive medical, dental and vision coverage
  • Company-paid pension and 401(k) match
  • Three weeks of vacation and up to three weeks of paid sick leave
  • Nine paid holidays and two personal days
  • 20 weeks paid parental leave for any new parent
  • Robust mental health resources
  • Backup care and caregiver concierge services
  • Gender affirming services
  • Pet insurance
  • Free Post digital subscription
  • Leadership and career development programs

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?



Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!

Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program

Company info
1301 K Street, N.W.

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