Merchant Relationship Manager, Business Deals (Remote Eligible)

Capital One
Richmond, Virginia, United States
Feb 24, 2023
Mar 26, 2023
Full Time
West Creek 7 (12077), United States of America, Richmond, Virginia

Merchant Relationship Manager, Business Deals (Remote Eligible)

Capital One Business Deals ("COBD") is a website delivering valuable purchasing benefits at no charge to small businesses. Our team is a small, entrepreneurial group focused on leveling the playing field for small businesses. We believe that small businesses should be able to have access to the same resources, leverage, and expertise that larger businesses do.

The COBD Team Merchant Relationship Manager will be responsible for the holistic relationship with members of the COBD Merchant Network as well as:
  • Serve as primary point of contact for all COBD Merchants to develop and maintain a positive COBD relationship
  • Meet regularly with existing COBD Merchants to maintain healthy relationships
  • Ensure COBD Merchants and Capital One meet all contractual obligations
  • Manage approvals for uses of brand, logo, and marks from COBD Merchants
  • Report COBD performance and share marketing plans or product roadmap
  • Gather feedback from COBD Merchants and monitor their satisfaction
  • Assist in the development of, and monitor, SLA's or key performance indicators
  • Maintain ongoing awareness of external market and competitive position of COBD Merchants and Deals
  • Share customer feedback with COBD Merchants and address any issues
  • Perform any tactical requirements for on-boarding and off-boarding COBD Merchants

Maintain risk management responsibilities for the COBD Merchant Network
  • Execute all controls and monitoring activities as required and store all appropriate documentation
  • Proactively evaluate the need for any additional controls as COBD expands, if further operational risks are identified

Partner with internal Stakeholders for COBD Merchants to understand impact on other Capital One relationships
  • Maintain appropriate relations and communications with ESM Supplier Managers where COBD Merchants are existing Capital One suppliers
  • Identify mutually beneficial opportunities with COBD Merchants (e.g. S2C, Capital One Partnerships, or Spark Card Affiliates, etc)

Collaborate with the rest of the COBD Team to identify and present additional opportunities to COBD Merchants
  • Develop further unique offers to COBD users (e.g. trigger alerts based on recent spend history, short-term flash deals, or additional bonus deals)
  • Identify opportunities to be featured with COBD marketing campaigns
  • Identify opportunities to improve or adjust existing promotions
  • Identify opportunities to provide subject matter expertise within Community and Resources

Key Skills:
  • Proven success in business development
  • Proven ability to influence senior leadership both internally and externally
  • Demonstrated ability to build trust and foster relationships with senior management of merchants
  • Strong negotiating skills
  • Excellent business writing and communication skills
  • Strong organizational skills and ability to multitask
  • Highly proficient in Google Suite: Docs, Sheets, Pages, and MS Excel

Basic Qualifications:
  • Bachelor's degree or Military experience
  • At least 1 year experience in vendor management or account management

Preferred Qualifications:
  • 2+ years experience in vendor management or account management
  • Experience in affiliate marketing

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).