Agency Operations Manager - Cash Team

Capital One
Bethesda, Maryland, United States
Feb 24, 2023
Mar 25, 2023
Full Time
Bethesda Metro Center (17049), United States of America, Bethesda, Maryland

Agency Operations Manager - Cash Team

Agency Finance Loan Servicing is a division of the Capital One Commercial Bank. This team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers.

The Agency Finance Loan Servicing team supports a total loan portfolio of $50BN and provides ongoing support for the life of each loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience, and enabling talented associates to excel. One of the most impactful groups in Loan Servicing is the Cash team. The team is currently searching for a Cash Manager.


  • Oversee the application and reconciliation of payments received from customers via incoming check, ACH, and wire to the Strategy loan system.
  • Manage the outgoing wire process to ensure transactions are processed accurately and timely while adhering to wire rules and regulations.
  • Manage the book transfers and outgoing checks process efficiently.
  • Oversee reserve disbursements and ensure all disbursements are compliant.
  • Ensure third party fee invoices are processed timely through the accounts payable process.
  • Ensure internal and external deadlines are met with minimal follow up from management.
  • Communicate with internal customers to accurately apply incoming payment receipts and wires.
  • Oversee the response to client inquiries regarding loan payments and answer internal questions regarding payment application and receipts.
  • Work closely with Originators, Closers, Asset Management, Loan Servicing, Loan Operations and Investor Reporting.
  • Provide excellent customer service to Borrowers, Investor Contacts and others internally.
  • Communicate with commercial loan system vendors(s) as necessary regarding system issues,reports and modifications/enhancements.
  • Participate in technology projects associated with system upgrades, enhancements and/or migration to new systems applications or tools.
  • Balance various projects intended to integrate and build efficiencies into current processes.
  • Participate in all audits with investors and external auditors to provide the highest level of compliance.
  • Ability to execute monetary transactions with minimal error; strong attention to detail.
  • Effectively prioritize project and daily work while adhering to payment processing deadlines.
  • Develop effective relationships across all internal and external stakeholders.

Basic Qualifications :

  • Bachelor's Degree, or Military Experience
  • At least 4 years of accounting, finance or treasury experience
  • At least 2 years of people management experience
  • At Least 1 year of experience in G-Suite Applications

Preferred Qualifications:

  • At least 7 years of accounting, finance or treasury experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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