Community Field Support Manager

Washington, DC
May 23, 2023
May 31, 2023
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

The Community Field Support Manager will serve as the day to day lead in providing Enterprise Strategy within the Office of Community Engagement. You will also work closely with National office leadership to create and tailor enterprise engagements and communication. You will manage enterprise implementation and execution of advocacy and engagement goals, objectives and strategy, as well as c ollaborate with executive leadership to identify opportunities to streamline processes and to develop new procedures.


  • Provides strategic and technical support to state offices delivering on AARP's national, state, and local community engagement goals.
  • Supports state staff and leadership, offering best practices on community and member engagement activities, program development, event management, integrated multi-channel marketing engagement, partnership strategies, and message delivery.
  • Communicates enterprise local engagement strategy, messaging, and tactics, tailoring them to fit specific state needs, as well as shepherding resources for states to achieve those goals. Lifts up local intelligence and practices to inform nationwide strategy.
  • Works closely with state leaders and staff to support on-going local engagement work; gathers and analyzes feedback from states about AARP local engagement campaigns, programming, and local strategies and tactics.
  • Serves as thought partner with the Regional Vice Presidents on a variety of topics; provides insights on key issues and recommendations for potential engagement. Forges strong relationships with regional matrix team and provides integrated support to state; builds and maintains close working relationships with state office staff and volunteer leadership
  • Works with VP-Community Engagement to foster innovation and to support national, regional, and state innovation projects and initiatives.


  • Bachelor's Degree and a minimum of 15 years executive strategic plan development experience.
  • Executive communications and writing experience (creating board documents, budget justifications, leadership updates, etc.).
  • Strong organizational skills and the ability to succeed in a matrixed organization.

Additional Requirements
  • Regular and reliable job attendance
  • Effective verbal and written communication skills
  • Exhibit respect and understanding of others to maintain professional relationships
  • Independent judgement in evaluation options to make sound decisions
  • In office/open office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

For this position, we anticipate offering a salary between $90.000.00 to $105,000.00 per year. This role is also eligible to participate in an annual incentive plan with a percentage up to 12%. Bonus eligibility is dependent upon organizational and individual performance.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.