AVP, Product Operations

Rockville, Maryland
Feb 23, 2023
Mar 20, 2023
Full Time
AVP, Product Operations

Rockville, MD & Remote

The Emmes Company, LLC ("Emmes") is a global, full-service Clinical Research Organization dedicated to excellence in supporting the advancement of public health and biopharmaceutical innovation. We believe in the power of truth, so much so that we named our company Emmes, which means truth. Through decades of experience we have learned that collaborative relationships thrive and human health benefits when truth is our compass.

Our "Character Achieves Results" culture is driven by five key values that guide our actions in the way we conduct research and distinguish us as an organization: Integrity, Agility, Passion for Excellence, Collaborative Partnerships and Intellectual Curiosity. We are a trusted partner to clients who share our passion for improving public health in a world of ever-changing scientific research.

If you share our motivations and passion in research, come join us! You will be joining a collaborative culture that empowers every Emmes employee — from entry level through top executive — to contribute to our clients' success by sharing ideas openly and honestly.

Primary Purpose

Responsible for setting up Product, Sales & Marketing, Customer Support cross-functional operations to scale consistently and efficiently, streamlining critical routine tasks and facilitating communication, building a foundation of excellence through processes, metrics, and reporting, helping product teams to build and ship better products and deliver success to the organizations.

  • O rganizes and systematizes routine practices to achieve operational efficiency and high performance
  • Drives and develops business processes and templates to standardize and streamline
    • Product planning, road mapping, and release management
    • Market research and user interviews
    • Data analytics to inform better product decisions
    • Internal and external communications
  • Identifies and manages tools used by product teams
  • Works closely with sales and marketing in developing product Go-To-Market strategy and launch planning
  • Creates and manages product feedback loop to improve the product through user feedback and suggestions
  • Work closely with Product and Support to improve customer experience from the get-go
  • Serves as a coach to members of the Product organization

  • Bachelor's degree in STEM or Business
  • Minimum of 5 years' experience in Product Management, Product Strategy, or Product Operations leadership role in software companies
  • Experience in managing product launch and developing go-to-market strategy
  • CRO or Biopharma experiences preferred

Emmes only requires all US new hires in the following job categories to be fully vaccinated before their first day of employment: (i) Clinical Research Associates (CRAs), (ii) Associate CRAs, and (iii) all CRA line managers. All new hires may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. Emmes complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons.

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
  • Unlimited Approved Leave

  • Tuition Reimbursement

  • 401k & Profit Sharing Plan
  • Work From Home Anywhere in the US

  • Maternal/Paternal Leave

  • Casual Dress Code & Work Environment


Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - The Emmes Company, LLC

The Emmes Company, LLC is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.

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