Identification Specialist #5428

Work Hours: 8:00am- 5:00pm
Pay Band: SAA-5 - $60463-$90702
Remote Work Status: Onsite / FLSA Status: Non-Exempt
Posting Date Range: 2/6/2023-2/20/2023
This vacancy announcement closes at 7pm EST. Late applications will not be accepted.

Job Description
This is responsible work performing various administrative and technology support tasks for the U.S. Senate Identification (ID) Office. Work involves providing customer support to the Senate community for identification services. The incumbent is responsible for preparing, issuing and maintaining records for all Senate identification badges. Work is performed under the general direction of the ID Office Manager.

Examples of Work
Generates identification badges for Senators, employees, Executive Branch liaisons, members of the press and vendors; issues proximity cards with identification badges. Communicates U.S. Senate Identification Office services, policies, and procedures to customers; recommends changes in procedures as appropriate; answers customers’ questions and resolves problems immediately, if possible, exercising discretion in accommodating urgent and sensitive requests. Maintains an accurate database of U.S. Senate identification badge holders; maintains records of requests for Congressional identification; activates and deactivates identification records; reconciles duplicate records; recognizes inconsistent and inaccurate data; performs daily database maintenance to ensure an efficient database. Maintains awareness of House Sergeant at Arms and USCP policies and procedures governing identification issuance; designs identification badge layouts based on coordination with House SAA and USCP. Acquires and maintains an understanding of evolving ID badging system technologies to enhance the U.S. Senate identification process; researches and recommends vendors and products; maintains ID badging system. Maintains strict confidentiality of all records and files. Performs various administrative support duties for the Identification Office, including initiating requisitions and maintaining inventory. Produces reports regarding activities, including historical data retrieval as needed. Activates and staffs alternate identification issuing facility during a Continuity of Operations (COOP) event; operates portable credentialing system at alternate facility.

Minimum Qualifications

Work requires a high school diploma (or GED), and one to three years of customer service experience; or any equivalent combination of education and experience that provides the following knowledge, abilities and skills:

• Familiarity with Senate, SAA, and departmental rules, policies, procedures, and functions.
• Knowledge of personal computers, standard office equipment and ID badging system hardware and software.
• Ability to maintain ID badging system technologies.
• Ability to utilize data analytics processes to recognize data anomalies.
• Ability to handle confidential information appropriately.
• Ability to interact tactfully and maintain effective working relationships with internal and external customers to satisfy their requirements
• Ability to utilize strong interpersonal and customer service skills when reconciling customer requests that conflict with policies.
• Ability to maintain accurate records.
• Ability to read, write, comprehend and follow oral and written instructions.
• Ability to understand, implement, and communicate departmental policy and procedure, both orally and in writing.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed primarily in an office environment with no exceptional physical demands.

Licenses, Certification and Other Requirements
Must possess the ability to obtain and maintain a Secret security clearance. For education requirements please see Minimum Qualifications.

Conditions of Employment
To be employed by a Senate employing office in a paid position in the continental United States an individual must:
1. Be a U.S. citizen;
2. Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. § 1324b(a)(3)(B);
3. Be (i) admitted as a refugee under 8 U.S.C. § 1157 or granted asylum under 8 U.S.C. § 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
4. Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).

Employment is contingent on background / security investigation results.  

BENEFITS AT-A-GLANCE

The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW 

ACCOMMODATIONS

As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to SAAHRMedical@saa.senate.gov email with “Accommodation” in the subject line.

VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE

If you are identifying as veterans' preference eligible under the VEOA, please use this link  [saa.csod.com]to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.

Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms. 

• All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
• Late applications for veterans’ preference will not be considered.
• Documentation to obtain veterans’ preference will not be considered if attached to the job application.
• If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email employment@saa.senate.gov.
• To view additional information regarding the VEOA, please click here [senate.gov].

An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.