Graduate Admissions Coordinator

Graduate Admissions Coordinator The Office of Admissions is seeking a customer-focused, organized individual for a Graduate Admissions Coordinator. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment. Responsibilities: The primary responsibility of the Graduate Admissions Coordinator is to serve current and prospective graduate students who visit the Office of Graduate Admissions by providing a professional, welcoming and customer service-oriented presence. The position is also responsible for a high volume of calls and email inquiries. The individual interested in this position enjoys advocating for graduate students and helping them navigate the admissions process. The successful candidate will serve as the primary admission's point of contact for Mason Student Services Center (MSSC) in reference to graduate inquiries, and is responsible for responding to inquiries from a variety of sources (emails, MSSC calls, walk-ins, etc.) and providing information to necessary parties in a timely and professional manner. The incumbent must be prepared to handle large call/email volumes and work in a deadline-driven environment. This position serves as a processing specialist with the focus on being the primary admissions point person for transcript audits, which must be conducted every semester. In this capacity, the incumbent will be responsible for resolving the majority of transcript audit inquiries. The successful candidate must be comfortable working with students to resolve issues and manage the flow during high-volume times. This position will serve as the first contact for all graduate admissions inquiries, provide administrative support to the admissions specialists, work on specialized graduate admissions initiatives, and demonstrate professional customer service experience to our clients. Required Qualifications:Bachelor's degree or equivalent combination of education and experience;Excellent communication skills, both written and verbal;Demonstrated problem solving experience, with the ability to triage customer inquiries and resolve a majority of customer situations, independently;Comfortable working diverse populations, and possess cross-cultural communication skills;Demonstrated experience working in a fast-paced, deadline-driven environment;Ability to quickly absorb a large volume of policy and procedural information for effectively sharing with customers;Ability to determine escalation procedures and follow up with Specialists to ensure resolution of cases;Ability to work well under pressure and manage multiple priorities;Comfort or familiarity with database systems and proficiency using Microsoft Office programs;Experience with professional business communications and procedures;Demonstrated experience in customer service role in an office environment with a high-volume work load; andA positive, friendly, and customer service-oriented attitude.Preferred Qualifications:Bilingual;Higher education experience; andExperience working with customer relationship management (CRM) software.

For full consideration, applicants must apply for position number 02734z at http://jobs.gmu.edu; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.