Clinical Informatics Field Support (business Analyst Ii)

Job Announcement

Serves as the expert for assigned clinical programs and front-line problem solver for technology and data related issues. Serves as the Informatics expert for clinical and business program areas as assigned. Serves as the primary agency-wide instructor for the electronic health record (EHR) to train new employees, existing staff, and supporting contractors. Develops curriculum for training of the EHR and coordinates scheduling. Analyzes business operations and recommends procedural and operating improvements. Manages, collects, and analyzes data in support of assigned program areas including the State Performance Contract, surveys, and county initiatives. Works u nder the general administrative supervision of the CSB Clinical Informatics Manager.

Independently performs ongoing quality assurance functions for assigned program areas and participates in testing of EHR changes. Assists in general informatics work by assisting with helpdesk calls, consulting with Security & Access staff, and assisting in testing and setting up system configuration as requested. Participates in assigned area and agency-wide teams and projects related to general IT and EHR functioning. Coordinates and integrates program area activities with the CSB planning and information management team.

Note: To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Analyzes business operations;
• Studies, researches, and conducts cost/benefit studies evaluating existing or proposed systems;
• Assists in the preparation of short- and long-range information technology plans;
• Prepares performance measure reports;
• Conducts discussions with agency representatives to review, evaluate, and analyze existing systems;
• Defines problems and information processing requirements;
• Recommends procedural and operating improvements;
• Identify needed automation support;
• Administers specialized departmental systems; performs day-to-day maintenance of systems;
• Identifies and tests system enhancements;
• Evaluates system performance and makes recommendations for increased efficiency;
• Identifies business needs and business process improvements;
• Represents the agency in new system implementation;
• Participates in the evaluation of design elements;
• Assists technical staff in developing and preparing system design documents;
• Develops, conducts, and coordinates acceptance testing;
• Advises technical staff in designing systems outputs and formats;
• Assists in determining causes of system problems and works with technical staff to determine appropriate corrective actions;
• Acts as intermediary between users and technical staff to resolve problems;
• Participates in developing user training manual;
• Provides training to users;
• Coordinates and oversees maintenance and inventory of agency hardware and software;
• Works closely with agency IT technical staff;
• Develops and provides technical briefings for staff on new services and system components;
• provides technical support and training to users of installed software;
• Attends training workshops, product demonstrations, conferences, and technical briefings;
• Stays abreast of technology changes;
• Provides assistance to other staff as needed;
• Serves on committees and task forces and undertakes special projects as assigned.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of departmental operations, processes, and procedures;
• Knowledge of capabilities of information technology software, hardware, and network communication technology;
• Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments;
• Knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

PREFERRED QUALIFICATIONS:

• Experience in development of curricula and educational materials
• Experience in teaching end-users (in-person and virtually)
• Work experience in an IT or technical environment specifically with requirements gathering, design, and implementation of IT solutions within a government entity (specifically within human services systems and/or public health).
• Knowledge of effective business analysis methods, practices, and techniques.
• Demonstrated experience in requirements analysis, project management, application design, user training and documentation.
• Experience with various technical tools - specifically, MS SharePoint environments, and MS Teams.
• Proven ability to work independently, or in a team environment; must have the ability to establish and maintain effective working relationships.
• Excellent customer service skills with the ability to interact in a friendly, service-oriented and professional manner with internal and external customers.

PHYSICAL REQUIREMENTS:
Visual acuity required to read data on monitor. Ability to operate keyboard driven equipment and communicate on phone and in person. Ability to travel to various CSB sites to provide coaching, training, and support. Ability to climb stairs, lift up to 15 lbs, and carry technology equipment. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.