Skip to main content

This job has expired

Senior Client Services Manager

Employer
The Washington Post
Location
Washington, DC
Closing date
Mar 15, 2023

View more

Industry
Media / Journalism / Advertising
Function
Customer Service, Management
Hours
Full Time
Career Level
Experienced (Non-Manager)
Send job

Job Details

Job Description

The Washington Post is seeking a Senior Client Services Manager to join the CSM team. This team is at the intersection of the internal teams working across our digital business. As a Senior CSM, you will help to support our digital business by helping with pre and post sales duties. You will help to build plans, ensure successful campaign management, help clients to solve challenges and build relationships. You are also here to be a mentor to our CSM and Associate CSMs to encourage and help support them in learning the client service business. A successful Senior CSM at The Washington Post is eager to learn, accept challenges and approach their work with a solutions-oriented mindset.

Motivations
  • You think proactively and love to help clients find solutions.
  • You excel at building and strengthening client relationships to achieve long-term partnerships.
  • You have exceptional time management and organizational skills.
  • You thrive when given opportunities to work on multiple projects and deliver results.
  • You have proven your ability to multitask and work effectively in a high-packed, ever-changing environment.
  • You love to build relationships both internally and externally to ensure flawless campaign execution.
  • You are a problem solver who doesn't shy away from a challenge.


Responsibilities
  • Be an expert on digital products and processes.
  • Exceed client expectations while maintaining efficiencies internally.
  • Engage customers in written form and over the phone.
  • Facilitate strong communications among various internal teams.
  • Mentor junior team members by training them on the WP value proposition and our digital products and processes.
  • Evangelizing strategic products.
  • Be an expert in Operative products and the tool functions.
  • Use data and insights to share campaign results to clients.
  • Manage and optimize campaigns to meet client KPIs.
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the Client Partner team regularly.
  • Maintain a list of business and be a strategic partner to your Client Partners.
  • Work with external clients to drive success and help manage any problems that arise.
  • Be a Creative strategist - understand the business implications of decisions.
  • Demonstrate industry knowledge in vertical business and digital advertising.
  • Work with a sense of pride, encouraging others with your passion and purpose.


Qualifications
  • Bachelor's degree in Communication, Marketing, Advertising or Business.
  • 3+ years of digital experience in Client Services industry experience.
  • Strong internal performance management reviews.
  • Strong verbal, written, and presentation skills.
  • Strong history of taking ownership for team and project results.
  • Ability to thrive in a fast-paced environment to manage multiple projects and tight deadlines.
  • Experience with - DFP, Operative, AdJuster, and Salesforce - Desired.
  • Previous experience with 3rd party vendors.
  • Ability to prioritize, multi-task and meet deadlines.
  • A proactive, customer service, solution-oriented attitude.

#LI-Hybrid

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
  • Competitive medical, dental and vision coverage
  • Company-paid pension and 401(k) match
  • Three weeks of vacation and up to three weeks of paid sick leave
  • Nine paid holidays and two personal days
  • 20 weeks paid parental leave for any new parent
  • Robust mental health resources
  • Backup care and caregiver concierge services
  • Gender affirming services
  • Pet insurance
  • Free Post digital subscription
  • Leadership and career development programs


Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The Washington Post includes salary ranges for certain positions to comply with local pay transparency laws. The salary range for this position is:
$59,167.16 - $129,100.00

The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
Send job

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert