Information Receptionist

Salem, Virginia
Feb 01, 2023
Feb 04, 2023
Full Time

Guest Relations and Patient Assistance:

Provides Veterans/patients, their families and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus.

Responds to immediate customer needs including navigation, direction, and information assistance.

Provides personal assistance to those who do not know how to access medical center programs and/or services.

Serves as the initial and the final point of contact for guests entering and leaving the facility.

Receives, greets and direct callers over the telephone and in person with precise, clear instructions.

Provides information about the organization, its functions, and activities.

Takes accurate messages and ensures their delivery to support a responsive culture to the customer.

Provides personal wayfinding assistance and often takes Veterans and visitors to locations when they have difficulties with instructions provided.


Performs work of general office support which encompasses a variety of different administrative duties and responsibilities and supports Patient Advocates and the MyHealtheVet Coordinator with data collection, data entry, and program management.

Enters work orders for lobby area.

Updates reference guides for volunteers and ambassadors.

Orders reproduction requests or forms needed for the work assigned and for public use.

Requests for urgent housekeeping needs.

Supports large activities/events for patient/employee or public attendance.

Performs other duties as assigned.

Work Schedule: 7:00am-3:30pm, 7:45am-4:30pm- tours of duty may vary on occasion to assist with larger events (on or off station), coverage of other staff members in other sections or occasional travel to conferences or VA clinics.
Virtual: This is not a virtual position.
Position Description/PD#: Information Receptionist/PD02294A
Financial Disclosure Report: Not required


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/03/2023.

You may qualify based on your experience and/or education as described below:
  • Specialized Experience: You must have/possess at least one year of general experience working in a progressively responsible clerical, office or other work environment which would have enabled you to acquire the particular knowledge, skills and abilities needed to perform the duties of the position to be filled. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this position at this grade level you must have successfully completed (2) years of education above the high school level in any field. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of general experience and education beyond the high school level, which meets the total experience requirements for this position at the GS-4 level.
You will be rated on the following Competencies for this position:
  • Communication
  • Customer Service
  • Flexibility
  • Interpersonal Skills
  • Problem Solving

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Stand and walk for prolonged periods of time along with sitting at computer for extended periods of time to perform work. The incumbent may be required to push a patient in a wheelchair, bend or kneel to obtain information or assist patients. If wheelchairs are unavailable at the point of entry, may be asked to assist in rounding up chairs for patient use and sanitizing chairs per established protocols (typically using approved sanitation wipes between patient use or similar product provided by the facility). Required to carry light objects such as files, clipboards, medical records, etc.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

This job opportunity announcement may be used to fill additional vacancies.

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a VA job announcement includes language requiring applicants to be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply to this Job Announcement. VA may request information regarding your vaccination status, if selected, for the purposes of implementing other workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

More searches like this