Wallops Island, Virginia
Feb 01, 2023
Feb 04, 2023
Full Time

Key facts about this DHA notice:
  • TTS is seeking to fill multiple TERM appointments at the GS-13 level.
  • This is a virtual/remote position.
  • Duty station to be determined upon selection.
  • Salary to be determined upon selection, depending on duty location.
  • Current civil service employees will receive new appointments if selected under this Direct Hire Authority.
  • Any selections made will be contacted by Human Resources. No additional status notifications will be sent.
  • Your application status will not change from "application received/in review" even after the public notice has closed.

You must perform the following Major Duties utilizing expert level skill, mastery knowledge and significant IT experience:


Systems Analyst:
  • Engages with customer agencies to perform needs analyses to support new or improved business processes,
    solutions, practices, products, services or strategies based on user needs. This includes researching, customer listening,
    advising, developing, and implementing information architecture, interaction design, content strategy, change management, product design, organizational design, and service design methodologies tailored to the unique IT project needs.

Project Service, Platform, or Product Support:
  • Provides sound technical advice, leadership, and direction on all system analysis, customer experience, and design-related
    issues for the betterment of the customer. Provides technical advice on how to use research findings to influence digital
    projects, products, platforms, or service development.

Relationship Management:
  • Works closely with project team and partner agencies to navigate and work through conflicting priorities from stakeholders to develop cooperative relationships.


Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Register with the Selective Service if you are a male born after 12/31/1959
  • Direct Deposit of salary check to financial organization required.

If selected, you must meet the following conditions:
  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
  • Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
  • There may be some walking, standing, bending, carrying of light items, or driving an automobile. No special physical demands
    are required to do the work.
  • Participate in the Continuity of Operations Plan (COOP), which includes attending meetings and planning activities; and carrying out mission-critical work at a designated location other than your primary work site (which may be outside of your commuting area).


For each job on your resume, provide:
  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to
apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here

The GS 13 step 1 salary range starts at $94,373 per year. The total salary will be determined upon selection and based on the
associated GS locality pay table for your assigned duty location.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.


BASIC REQUIREMENTS: Have IT-related experience demonstrating EACH of the four competencies listed below:

Attention to Detail - This skill is generally demonstrated by assignments where the applicant investigates and evaluates "state of the art" technology of the industry.

Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems.

Oral Communication - This skill is generally demonstrated by assignments where the applicant persuades others to take a particular course of action or to accept findings, recommendations, changes, or alternative viewpoints.

Problem Solving - This skill is generally demonstrated by assignments where the applicant identifies and accommodates technology and resource constraints; AND

GS-13 LEVEL SPECIALIZED EXPERIENCE REQUIREMENTS: In addition to the Basic Requirements listed above, you must have one year of specialized experience. Specialized experience: Specialized experience for this role is defined as:
  • Experience collaborating on design, content strategy, or service design projects and initiatives;
  • Experience using design methodologies such as information architecture, UX writing, editorial design, usability research, user interviews, contextual inquiries, observational research, participatory workshops or product design;
  • Experience in designing and/or developing digital products, platforms, or services;
  • Experience with iterative or agile methodologies;
  • Experience participating in content strategy or design sessions or workshops.


This job does not have an education qualification requirement.

Additional information

GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:
  • Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
  • Fostering a work environment where all employees, customers and stakeholders feel respected and valued.

Our commitment is:
  • Reflected in our policies, procedures and work environment;
  • Recognized by our employees, customers and stakeholders; and

Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

Bargaining Unit status: Will be determined at time of selection.

On a case-by-case basis, the following incentives may be approved:
  • Recruitment incentive if you are new to the federal government
  • Relocation incentive if you are a current federal employee
  • Credit toward vacation leave if you are new to the federal government

Relocation-related expenses are not approved and will be your responsibility.

Additional vacancies may be filled from this announcement as needed; in this or other GSA organizations within the same commuting area, through other means; or not at all.

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