Tax Credit Operations Associate

Capital One
Plano, Texas, United States
Feb 01, 2023
Feb 23, 2023
Full Time
Plano 1 (31061), United States of America, Plano, Texas

Tax Credit Operations Associate

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from our Capital One hub in Plano, TX.

Change Banking for Good is an integral part of Capital One's Mission Statement and reflects our desire to do the right thing for our customers and our community. Here in Tax Credit Operations, our mission is to support Capital One's participation in a federal program that directly benefits low income, underserved communities by providing investment in projects that provide jobs and services that might not otherwise be possible. These projects are vetted for their potential to enrich these underserved communities and close gaps in equity and opportunity.

About us: We are a close-knit team of professionals from a myriad of backgrounds supporting the mission and one another while making a difference in our communities across the nation.

About you: You will bring your passion and your whole self to a challenging role that is rewarding and interesting. You will take ownership of your work, be detail oriented and be a self-starter.

Join us in making a difference and feel good about the work you do!

  • Manage a portfolio of active credit facilities and equity investments for New Markets Tax Credit and Alternative Energy Tax Credit loans and investments.
  • Process loan and equity requests (draw downs, pay downs, interest payments); interest and exchange rate fixing, manual interest and fee calculations, as well as, billing and liquidations
  • Work closely with respective business units and other internal partners to align needs and provide support as needed
  • Perform manual loan tracking enhancements, cash breaks analysis, reconciliations of interest fees and letters of credit, and comprehensive testing of system enhancements
  • Review of, and extraction from, legal documents for compliance, interpretation and operational viability
  • Develop, design, and implement inter-departmental controls, risk-reducing processes
  • Serve as liaison for both borrowers, lenders and investors by responding, resolving, and expediting inquiries, discrepancies, and special requests
  • Prepare and submit periodic (daily and above) departmental and team reports and metrics
  • Establish and maintain Customer Satisfaction through positive and constructive client relations

Role Expectations:
  • Delivering quality project work and process efficiencies on a consistent basis
  • Ability to prioritize workflow and manage multiple assignments or deliverables at once
  • Ability to operate and excel in a team environment while maintaining professionalism and respect for team members and Capital One associates
  • Proactively identify team needs, gain buy-in from team members, and implement efficiencies
  • On-time and accurate execution of workflow
  • Associate should be comfortable organizing, preparing, and executing ad-hoc presentations for team members and stakeholders
  • Associate should be motivated to learn complexities of Tax Credit products as well as demonstrate an understanding of the products and processes supported by team to both immediate team members & partner groups
  • Associate should possess excellent communication and interpersonal skills in order to interact effectively with Internal and External stakeholders
  • Highly motivated professional, possessing strong analytical thinking, problem-solving skills, and attention to detail
  • Associate should possess and be willing to contribute to the development of financial industry "Skills of the Future" which include but are not limited to:
  • Tech Fluency - Candidate has a desire to understand top-level technology trends and the possibilities these trends offer their team and their LOB
  • Design Mindset - Candidate doesn't just optimize, he or she challenges assumptions and constraints with the process
  • Workload Management - Candidate gathers information from a broad range of sources to make the best decisions and work efficiently
  • Adaptive Thinking - Candidate can consider different viewpoints that conflict with their natural bias

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of one of the hub locations based in Plano, TX.

Basic Qualifications:
  • High School Diploma, GED, or equivalent certification

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • Experience in Commercial Loan Servicing or Commercial Loan Operations
  • Experience using ACBS or equivalent loan system
  • Experience in Machine Learning, AI, RPA, or equivalent systematic process automation

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).