Technical Support Specialist II

Clearance Required:

Public Trust

Education Required:

HS/GED

US Citizenship:

Required

Summary

The MIL Corporation seeks a Technical Support Specialist II to support a Federal Government client in Washington, DC. The Technical Support Specialist II will provide support for 4500+ end users.

Responsibilities

• Provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals.
• Manage customer support requests, escalating as appropriate and follow up to resolution
• Provide customer service and support to senior level personnel in diagnostic testing and operation of IT hardware or software, primarily performed through response to support requests through the incident management system (Remedy)
• Provides resolution to commonly known issues
• Logs call and issues into the incident management system (Remedy), and escalates the calls and issues to Tier 3 support when necessary
• May require flexible weekend and/or evening shift work as needed

Required Qualifications

• A minimum of five (5) years of related experience
• Knowledge of networking, Windows 10, desktop and laptop computing equipment and peripherals
• Excellent troubleshooting, problem solving skills
• Strong customer service and interpersonal skills
• Demonstrated ability to work well in team environment
• Excellent administrative skills: organized, efficient and versatile
• Knowledge of network and local printer troubleshooting and configuration
• Knowledge of the following: Citrix, McAfee, MS Office Suite, and internet browsers
• Excellent verbal and written communication skills in the English language
• Must be able to lift 40 pounds
• Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination.

Desired Qualifications

• 2+ years related experience working on civilian federal government agency contract(s)
• Familiar with HP and Dell hardware
• Familiar with McAfee full disk encryption or other full disk encryption products
• ITIL Foundations (v3), Security+, A+ and/or other relevant certifications

Education

HS/GED

Clearance

Public Trust

Why MIL?
MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:

2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)

2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)

2019 & 2018 Certified Great Workplace, Great Place to Work®

2018 Fortune, Great Place to Work: Best Place to Work for Diversity

2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.