Manages the outreach department of the Access Services branch, coordinating targeted library services for individuals of all ages with temporary or permanent disabilities and information and referral services to government center customers. This position works under the supervision of the Access Services Assistant Branch Manager and specific duties include, but are not limited to:
- Coordinates branch outreach services.
- Manages and supervises reader advisory services.
- Coordinates production of materials in alternate format and responds to Americans with Disabilities Act accommodation requests.
- Responds to the needs of library customers and resolves more complex customer issues.
- Oversees day-to-day operations of branch or department, acting as person-in-charge (PIC) as assigned.
- Performs other duties as may be assigned to further the goals and objectives of Fairfax County Public Library.
The assigned functional areas of the position are general administrative support, office management, human services, library services, and customer service.Salary:
The salary offer will not exceed the midpoint (or $60,273.20) of the advertised compensation range. Promotional rules apply for current Fairfax County Government and Fairfax County Public Schools employees.Schedule
: Occasional overtime may be required.
To learn more about a career with Fairfax County Public Library, watch our video "Library Staff Share Why They Love Working at the Library
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
General Financial Duties
Provides customized reports to analysts or others in the unit.
Scheduling & Coordinating for others
Manages supervisor's calendar which may require negotiating time and place;
Researches and negotiates with hotels, etc. for best logistical arrangements for rooms;
Makes complex scheduling arrangements involving multiple parties, including informing all relevant parties;
Independently makes and cancels meetings depending on the subject and attendees;
Determines what confidential information can be disseminated and to whom;
Arranges for special room or equipment needs and/or multiple locations & individuals;
Coordinates domestic and foreign travel arrangements for executive/work unit head, unit personnel, and visitors;
Participates in the planning and coordination of national and international meetings (e.g., reserves sites, meeting logistics, publicity.
Independently composes original correspondence (e.g., preparation of replies to non-technical requests) for the executive/work unit head's review and signature;
Coordinates data collection and provides information to others including executive/work unit head;
Explains policies of the functional area (e.g., purchasing, travel, and leave
Performs/supervises several administrative functions (e.g., records management, reception);
Manages a small work unit;
Analyzes short-term administrative needs of the unit (e.g., status of supplies and equipment, determining if work order is needed)
Notifies relevant individuals of work progress and inquires as to its status.
Develops filing systems (paper and/or electronic);
Develops internal mailing processes and procedures;
Prepares non-routine responses to correspondence;
May supervise general administrative functions.
Oversees or resolves non-routine/difficult situations based on knowledge and interpretation of established policies & procedures;
Interprets county rules & regulations to employees, management, and the public using discretion as to proper application.
Serves as unit expert or lead over other clerical/administrative positions.
Diagnoses and resolves simple software/hardware problems;
Prepares routine reports and statistics based on information compiled from various sources;
Determines report format and elements.
Prepares and/or supervises preparation of complex payroll (e.g., shift differential, overtime, multiple grants, 56 hour workweek, FLSA).
Researches payroll issues (e.g., overtime, leave hours).
Interprets policies & procedures.
Updates job descriptions using information obtained from employee, supervisor, evaluations and samples;
Resolves personnel processing problems on personnel policy/procedures with interpretation from appropriate resource (e.g., DHR);
Serves as liaison between supervisor/manager and HR regarding routine personnel actions.Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides;
Position may require knowledge of basic principles and methods of a technical or professional field.
Basic math skills.
Intermediate skills in use of applicable Microsoft Office Word.
Intermediate skills in the use of applicable Microsoft Office Suite software;
Intermediate skills in the use of agency specific software applications.
Ability to communicate well through written and oral means.
Ability to gather, integrate, and analyze simple data.
Ability to establish and maintain effective working relationships with both external and internal contacts.Employment Standards MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s).CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.PREFERRED QUALIFICATIONS:
NECESSARY SPECIAL REQUIREMENTS:
- Three or more years of customer service experience working in a library setting with one or more years of supervisory experience.
- Knowledge of the National Library for the Blind and Print Disabled (NLS/LBPH) services, resources and programs.
- Experience working with and providing outreach to senior citizens, and individuals with disabilities.
- Experience working in partnership with other agencies and organizations.
- Superior oral and written communication skills.
- Experience with assistive technologies.
- Demonstrated experience working with an automated circulation system for LBPH libraries. General understanding of cataloging for accessing special subject requests.
- Knowledge of reader advisory skills and popular library titles and authors.
- All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.
- The appointee must satisfactorily complete a criminal background check, Child Protective Services check, and driving record check.
- Ability to drive a car/van throughout Fairfax County, the cities of Fairfax and Falls Church.
Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist and shoulder movements. Ability to stoop, bend and reach. Ability to push and pull 4-wheeled book bins filled at 90% capacity, requiring 20 pounds of initial (starting) force, and a sustained force of 10 pounds after initial acceleration. Ability to push and pull 4-wheeled book carts filled at 70% capacity, requiring 14 pounds of initial (starting) force, and a sustained force of 7 pounds after initial acceleration. Ability to shelve materials at all height levels. Ability to communicate effectively in person, in writing and via phone. Ability to drive a van/car from the County pool. Ability to walk up and down stairs with occasional need to stand for extended periods of 2-3 hours. All duties performed with or without reasonable accommodations.SELECTION PROCEDURE
Panel interview and may include an oral or written exercise.
The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others
) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.