Duties

The incumbent's duties and responsibilities will include, but are not limited to the following:

Serving as a primary contact on workers' compensation and serving as an agency reviewer via the Employees' Compensation Operations and Management (ECOMP).

Providing individualized counseling for employees and managers regarding workers' compensation benefits.

Developing standard operating procedures, presentations, and educational training materials to ensure consistent implementation of methods and procedures for the workers' compensation functions.

Providing counseling and guidance on a variety of benefits and retirement program-related issues to include researching policies and procedures on benefits administration.

Counseling employees nearing retirement and provide counseling to survivors/beneficiaries; delivering accurate guidance, answering questions, and researching unique cases and circumstances.

Processing retirement applications to include calculating annuity estimates and calculating prior federal and military service deposits/redeposits.

Recommending process improvements and assist management with implementation of improvements, set work priorities, create/update standard operating procedures, and assist with program reconciliations.

Other workers compensation, benefits, and retirement-related duties as assigned.

Requirements

Conditions of Employment

CONDITIONS OF EMPLOYMENT

All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.

Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens / . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .

All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.

New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/ .

All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.

You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.

If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience : Applicants must have at least one full year ( preferably three years ) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in performing ALL of the following:

Thorough knowledge of workers' compensation laws, legislation, and precedents to provide guidance and assistance to employees, HR offices and supervisors on the Office of Workers' Compensation Programs (OWCP) process and benefits. Ensure that each party understands their roles and responsibilities in the Federal Employees' Compensation Act (FECA) process.

Providing technical assistance to claimants and/or their representatives on how to navigate eComp and the appropriate forms to complete. May participate in meetings with stakeholders for the purpose of resolving conventional issues as it pertains to fit for duty issues, job retention questions, and return to work questions.

Thorough knowledge of the Title V statute, policies, regulations, and guidance regarding the federal retirement programs.

Thorough knowledge of workers' compensation laws, legislation and agency rights to provide assistance to supervisors and HR offices when/if controversies arise, seeking a second opinion from the Department of Labor (DOL) and requesting updated medical documentation from the attending physician.

Provides technical assistance to agency reviewers throughout the country regarding claim status and to answer any questions regarding fit-for-duty, returning to work, and retention rights.

Through knowledge of eComp as the Agency Maintenance Reviewer and Agency FECA reviewer to ensure the agency follows the DOL's system requirements, run reports and ensures that all claims and forms are being reviewed in a timely manner.

Substantial knowledge in the operational aspects of processing benefits and retirement-related paperwork, including, but not limited to, retirement applications, annuity estimates and service credit.

Thorough knowledge of the federal benefits programs to include the Federal Employees Health Benefit Program (FEHB), the Federal Employees Group Life Insurance Program (FEGLI), the Federal Employees Dental and Vision Insurance Program (FEDVIP).

Demonstrating knowledge of retirement calculation systems/software such as GRB or FRB.

(Resume must show clear and convincing evidence of all areas of specialized experience. We cannot make assumptions.)

Education

This position does not require education to qualify.

Additional information

The AO is an Equal Opportunity Employer.