Learning Consultant, Senior Associate - Business Cards & Payments (Remote-Eligible)

Capital One
Richmond, Virginia, United States
Jan 26, 2023
Feb 19, 2023
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Learning Consultant, Senior Associate - Business Cards & Payments (Remote-Eligible)

Level: Senior Associate

The Learning Consultant is part of the Learning and Development Team and is aligned directly to support our internal and field facing teams in Business Cards & Payments (Small Business Card and Commercial Card). You will work with a team of highly professional Learning and Development Associates to design, develop, facilitate, and manage learning initiatives. You will manage the design, development, coordination and/or implementation of ongoing sales training programs and curriculum. Utilize subject matter experts to identify and proactively address the need to upskill, reskill and identify the learning gap opportunities that will ultimately increase the overall effectiveness of the Business Cards & Payments Field teams and processes.

This is a rare opportunity to bring a unique mix of skills including understanding adult learning methodologies, human-centered design practices, and technical skills. This role provides an opportunity for solving challenging problems, thinking creatively, and continuously being on the forefront of learning in a supportive environment where we put the learner first. If this sounds like a compelling opportunity, we would love to meet you!

Our ideal candidate is:
  • Obsessed with creating an exciting and engaging experience for our Associates
  • A storyteller who uses his/her communications strength to inspire others
  • Someone who thrives in a high-energy, fast-paced environment
  • Detail-oriented and able to translate big picture thinking into local execution
  • A positive, solutions-oriented problem solver and strategist
  • A caring teammate, who is a hands-on partner and collaborator to manage the details

  • Include, empower and inspire the team through strong critical thinking skills
  • Collaborates with teammates and key stakeholders to design and implement training strategies and programs that will proactively improve the effectiveness of the sales teams, processes and customer interactions
  • Design and develop curriculum, programs, learning materials and performance support tools based on industry design standards for a given modality (includes web, e-Learning and video design)
  • Responsible for developing content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions
  • Proficient use of multiple rapid development content tools to create online courseware
  • Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience
  • Manage project timelines, content development, training delivery and facilitation within the team
  • Conduct on-site facilitation and/or delivery of training programs as an educator or event facilitator. Delivers training through classroom sessions, workshops, or individual coaching and/or in conjunction with SME's (subject matter experts) or other business resources, as needed
  • Continuously seeks feedback, ideas and suggestions to improve training effectiveness, training policies and new training initiatives
  • Travel as needed (up to 10% at times) to other company locations for meeting and training purposes
  • Work collaboratively with on-site and remote team members
  • Assist Learning Managers by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
  • Set and achieve challenging individual goals that support department and business goals
  • Exceptional professional communication and technical writing skills

Basic Qualifications :
  • Bachelor's Degree or military experience
  • At least 2 years experience in learning and development
  • At least 1 year of experience in supporting field teams or at least 1 year of experience in customer facing roles at a financial institution

Preferred Qualifications :
  • Bachelor's Degree in any of the following: Instructional Design, Instructional Design Technology, or Adult Education
  • 2+ years of experience partnering with Small or Commercial Businesses
  • 2+ years of financial industry experience
  • 1+ year of experience with mobile content creation, curation and delivery

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $96,254 - $113,558 for Sr. Project Manager

Location is San Francisco, California: $101,905 - $120,225 for Sr. Project Manager

Remote roles in other areas of New York & California, and across Colorado & Washington: $81,524 - $96,180 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).