Principal Ops Associate - Team Lead

Capital One
Richmond, Virginia, United States
Jan 26, 2023
Feb 09, 2023
Full Time
West Creek 5 (12075), United States of America, Richmond, Virginia

Principal Ops Associate - Team Lead

We are seeking a talented and transformational team leader to lead the Treasury Management (TM) Activations function. In this role, the ideal candidate would have direct accountability for setup/activation of 30+ Treasury Management products for clients across Commercial Banking and Business Banking segments. This critical function engages at the beginning of a client's relationship with Capital One, but also engages throughout the lifecycle as clients constantly modify/evolve their uses of products and services.

Key Responsibilities
  • Team Leadership: This role will have direct accountability for 5-8 Associates across geographies. The leader is charged with creating a culture that is a safe space to learn and challenge norms while setting a constantly rising bar for top performance
  • Client Experience: Although this role is not client-facing, methodically balancing people / process / risk decisions with impact to client experience will be a critical success factor. The ideal candidate consistently utilizes customer-back design thinking in decision making and regularly evaluates/strengthens how we measure the customer experience.
  • Ensure service levels are met with respect to timeliness, accuracy, quality, and customer service.
  • Data/Insights: Demonstrated experience/expertise with leveraging data and routines to proactively identify risks and process breakdowns within TM Activations
  • Process/Risk: Demonstrated experience with championing initiatives that improve business processes and reduce risks. Drives a culture where Associates have hands-on involvement in challenging existing processes to ensure they are up-to-date with current state risks. Escalates/owns process issues and risk remediations.
  • Stakeholder Management: Cultivates/maintains strong relationships/partnerships with key business partners in Onboarding and Servicing functions, SBB and Retail.
  • Monitor, Review, and Analyze periodic reporting for workflow coordination, controls administration, training opportunity, and exception management.

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by using cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance from one of the hub locations based in Melville, NY, McLean, VA, Richmond, VA or Plano, TX.

Basic Qualifications

• High School diploma, GED or equivalent certification

• At least 3 years experience in o perations

• At least 2 year of banking experience

• At least 2 years experience managing teams

Preferred Qualifications
  • Bachelor's degree or military experience
  • Process Management Certifications (BPM, Six Sigma, LEAN)
  • Risk Management experience or certifications
  • Experience in process engineering, product management and design thinking
  • At least 3 years experience in Banking (Commercial Small Business or Retail)
  • At least 3 years experience in Treasury Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).