Principal Associate, Peer Learning Community Engagement Lead

Capital One
Richmond, Virginia, United States
Jan 26, 2023
Feb 10, 2023
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Principal Associate, Peer Learning Community Engagement Lead

At Capital One, we hire the best people and empower them to do great things; our associates are industry-leading experts in their fields who bring a wealth of experience and passion not only to their daily work, but also to help their peers learn and develop. Peer Learning thrives at Capital One - it exists across multiple subject areas and in countless forms: in-person and virtual instruction, content development and review, mentoring and coaching. Capital One values this approach to learning because it recognizes and elevates internal talent, promotes curiosity and sharing, and drives business objectives. The enterprise learning team strives to engage and support associates who contribute to the learning of their peers so we can continue to enable the success of our people, business and community.

About the Role :

We are looking for a Community Engagement Lead to help amplify Peer Learning across Capital One by building and expanding the community to meet our organizations needs. The Community Engagement Lead will assist in the refinement and execution of the community engagement strategy to drive, adopt and advocate for Peer Learning across the enterprise; engagement, recognition, and expansion of the contributor community; assist in the creation and execution of communication plan; planning, organizing, and leading community activities; facilitation of regular recognition activities; and tracking and reporting on community engagement.

As the Peer Learning Community Engagement Lead, you will partner with learning program managers across lines of business to help refine the community engagement strategy and implement enterprise-supported solutions. You'll use analytical skills and a user-centered mindset to understand existing program objectives, processes, and pain points, and bring creative ideas to help bring consistency, transparency and solutions across Peer Learning. You'll bring passion, enthusiasm and communication skills to help drive building awareness and advocacy to Peer Learning.

  • Cultivate a strong Peer Learning community through a variety of virtual and in-person methods to build rapport among community members and learning program managers so that they feel connected, appreciated, and committed to contributing in the future while driving expansion of the contributor community.
  • Consistently look for ways to refine our engagement strategy to proactively recruit new contributors, retain our existing contributors and improve our community engagement, participation and avocation overall
  • Design, coordinate, and lead a variety of engagement, recognition and educational community events to include setting clear agendas, preparing event materials, designing marketing and communications, coordinating speakers, engaging learning program participants, creating and executing event recaps and newsletters
  • Manage multiple communication channels, send event communications, address questions, ensure on-time and accurate recognition of contributors, while delivering an extraordinary contributor experience
  • Develop and maintain strong relationships with learning program managers across the enterprise; effectively and proactively engage these stakeholders on a regular basis to align on priorities and report on broader impact.
  • Maintain reports to track community impact and make data-informed recommendations to grow the program and improve the overall experience.
  • Operate efficiently and within scope of budgetary allocations.
  • Seek continuous improvement of the program by leveraging your industry knowledge and external data to drive enhancements and efficiencies in the community engagement experience

Key Competencies for Success:
  • Advanced communication skills (written and verbal)
  • Advanced relationship management skills (ability to network effectively, proactively engage, inform and manage key partners and stakeholders, etc.)
  • Demonstrated ability to multitask, prioritize, be responsive in comprehensive work to ensure efficiency and effectiveness of overall initiatives
  • Demonstrated ability to create and measure inclusive, engaging experiences based on the needs of the audience

Basic Qualifications:
  • At least 2 years of facilitation experience
  • At least 2 years of experience working as a community engagement lead  or 2 years of experience in associate development or 2 years of experience in event management

Preferred Qualifications:
  • Bachelor's Degree in Education, Human Resources, or Project Management
  • 3+ years of experience in learning and development, community management, or other human resources, project management, or event management role
  • 2+ years of people management experience
  • 2+ years of experience working with virtual communities of practice and virtual engagement tools (e.g., Intranet, webinars, Zoom)
  • 2+ years of experience with marketing and/or communications
  • 2+ years of experience interpreting metrics and trends
  • 2+ years of experience creating and executing strategies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).