Risk Manager, Commercial - External Affairs Strategy & Engagement

Capital One
New York, New York, United States
Jan 26, 2023
Feb 25, 2023
Full Time
NYC 299 Park Avenue (22957), United States of America, New York, New York

Risk Manager, Commercial - External Affairs Strategy & Engagement

External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

We are committed to inclusively designing positive social impact with our associates, customers, and ultimately, the communities we serve. We are focused on innovation and opportunity. On challenging orthodoxies. On disruption and dreaming of a better way -- for the benefit of those we serve.

The External Affairs Strategy and Engagement (EASE) team is looking for critical thinkers who are ready to challenge conventional approaches in search of better ways to manage risk and help create opportunities to enhance our reputation as a company that is advancing socioeconomic mobility. As a member of the EASE Community Advocacy & Risk team, you will apply leadership and analytical skills to advise our Commercial Division on managing reputation risk.

At a high level, the Risk Manager is responsible for working across functions to counsel senior executives in development and implementation of effective risk management solutions -- both proactively and reactively. This role offers an opportunity for fast paced and substantial business impact through its breadth and complexity. The Commercial Division supports business-to-business relationships. As a result, the Risk Manager will need to assess the reputational impacts of not only our own current and future products and practices, but also the products, practices, and brand of Commercial's current and prospective clients.

In this role, the Risk Manager will have the opportunity and responsibility to learn and use a foundation of knowledge about the Commercial Line of Business, relevant laws and regulations, and good risk management practices. The successful Manager will employ these foundations in conjunction with strong results orientation, data analysis and problem solving, judgment, and communication to serve as a thought leader and collaborative solutions provider.

This "second line of defense" role involves working arm-in-arm with executives and leaders across External Affairs, Compliance, Legal, Brand, Technology and Finance to develop and implement well-managed risk practices across a number of critical areas. It also involves using technology and a wide array of data to gather and synthesize findings about an evolving risk landscape.

You should consider this role if you're someone who:
  • Enjoys learning, synthesizing a lot of information into digestible headlines, and sharing those insights with a variety of stakeholders
  • Brings a solutions-focused orientation and builds consensus
  • Relishes wearing multiple hats, working with a wide variety of teams, and managing multiple deliverables simultaneously
  • Thrives in a dynamic environment with changing conditions

  • Serve as the reputation risk advisor to the Commercial Division; assess potential reputation risk associated with establishing formal banking relationships with companies across a range of industries
  • Develop and implement controls and risk mitigation activities and as appropriate, escalate issues to senior leadership
  • Identify and advance opportunities to achieve business objectives, including enhancing Capital One's reputation as a bank that is well-managed and delivers high value products and services, including through third party relationships
  • Partner with Risk Offices to evolve how we manage risk as an organization; leverage data to create and execute risk management strategies, plans, and controls
  • Through data-based analysis, anticipate and manage emerging trends and reputation risks impacting the Commercial Division and broader industry, which may be driven by rapidly evolving legislative developments, regulatory policies, societal expectations, product or brand design, and technology
  • Bring the perspectives and priorities of key external stakeholders (e.g. advocates, elected officials, media, regulators) to internal partners
  • Serve as convenor and connector to ensure information flows to partners across External Affairs and that we bring the wisdom of the crowd to important conversations
  • Ensure risk reporting is delivered on time and with quality

Basic Qualifications:
  • At least 3 years of experience working in consulting, financial services, healthcare, technology, government, or nonprofit sectors
  • Bachelor's degree or military experience

Preferred Qualifications:
  • At least 2 years of risk management, public policy, compliance, legal, product management, communications/PR experience in a highly regulated industry
  • Outstanding interpersonal and communication skills and executive presence with demonstrated ability to navigate across a matrixed environment
  • Familiarity with key external stakeholders such as regulators, elected officials, media and community activists, and an understanding of best practices for influencing those stakeholders' perspectives
  • Exhibits both exceptional critical thinking and quantitative skills
  • Comfort leveraging data to create and execute risk management strategies, plans, and controls
  • Experience identifying KPIs and measuring results
  • Strong leadership skills, including people management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $142,979 - $168,683 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).