Duties

This position is located at the VISN 6 HQ office in Durham, North Carolina and reports to the V6 Clinical Operations HSS who is a direct report of the V6 Chief Medical Officer (CMO).

Duties of the V6 Group Practice Manager/Informatics Support (GPM/IS) include but are not limited to the following:

• Plans, develops, and monitors the implementation of the Group Practice Manager (GPM) role in V6 Outpatient and Community Care Clinical Services' priorities and related strategies.
• Identifies and implements best practices, and processes; service, product line planning disease, population demand, trends.
• Develops management tools, such as standardization of protocols, policies, procedures and education material; minimization of service duplication; performance outcomes in customer satisfaction, quality and cost-efficiencies; evaluating, reporting variances and outcomes (efficiency, productivity, wait times, no-show rates, clinic utilization).
• Submits all developed plans, programs, and models to the VISN 6 Clinical Operations HSS, as appropriate, for review and approval, and regularly reports to the Clinical Oversight and Nursing Executive Councils on Program activities initiatives and relevant outcomes.
• Supporting the V6 Clinical Service Line Leaders (Primary Care, Medical, Mental Health, Geriatrics & Extended Care) as well as Facility Chiefs of Staff, Nurse Executives and Group Practice Managers by evaluating Program effectiveness.
• Providing current and comparative health care data from a variety of sources (VSSC, SAIL, Symphony).
• Evaluate VISN-Wide workflow assessments and proposes adjustments as indicated.
• Review educational requirements, assesses trends, and ensures educational programs and tools are established to support identified training needs.
• Assist facilities to determine best practices throughout the VISN and participates in root cause analyses and systems improvement activities.
• Responsible for influencing and working collaboratively with the V6 Service Line Managers (SLMs), Workgroup Leads, and program or project team leaders on all components of the clinical service line programs.
• Assess products and services for responsiveness to changes within the environment.
• Facilitates initiatives to promote standardization and consistency of consumer information to optimize quality, effectiveness, customer satisfaction and cost efficiencies.
• Work with other analysts, managers, and health care providers across the VISN to ensure that appropriate integration, coordination, and communication of clinical operations.
• Monitor clinical operations and development of information related to patient registries and illness management, treatment impacts/analysis, and tracking systems; and ensures compliances with Clinical Executive Board and Clinical Practice Guidelines are met VISN-Wide.

Work Schedule: 7:00 a.m. - 3:30 p.m.; or 7:30 a.m. - 4:00 p.m.; or8:00 a.m. - 4:30 p.m. - Monday - Friday
Remote: This is a remote position, the employee must be within the VISN 6 catchment area.
Position Description/PD#: Health System Specialist/066540
Relocation/Recruitment Incentives: Not Available
Financial Disclosure Report: Not required
Travel: You will be required to travel on a regular basis to the VISN 6 office in Durham, NC for training/meetings etc.

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/25/2023.

Time-In-Grade Requirement:Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

You may qualify based on your experience and/or education as described below:

Individual Occupational Requirements
Undergraduate and Graduate Education:
Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.

OR
Specialized experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/ or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

OR

Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of a wide range of concepts, advanced principles, and practices related to the management of a health care delivery system; In-depth knowledge of federal and state laws and regulations governing health care Organizations; Knowledge of VA policies and procedures and medical center guidelines to provide advice in health care efficiency; Mastery of a wide range of qualitative and quantitative methods for the assessment and improvement of program effectiveness or management of complex processes; Applying analytical and evaluative methods and techniques to complex issues or studies concerning the efficiency and effectiveness of program operations to develop and present recommendations to facilities for managing resources; Effectively communicating both orally and in writing; Knowledge of regulations and standards of various regulatory and credentialing groups and ability to reconcile contradictory requirements; Exercise judgment and expertise for interpreting data, adjusting work plans, and Refining the methods and techniques for creating enhanced clinical workflow processes (Make sure that your resume supports the response that you select).

You will be rated on the following Competencies for this position:

• Analytical Thinking
• Interpersonal Effectiveness
• Organizational Performance Analysis
• Project Management
• Technical Credibility

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary in nature; however, the incumbent may occasionally be required to travel and walk for long periods of time during site visits and related activities.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .