Visual Information Specialist

Washington, D.C
Jan 25, 2023
Feb 01, 2023
Full Time

Job Summary :

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.

This position is located in the House Creative Services Department, Customer Experience Center (CEC), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The Customer Experience Center communicates, markets, brands, and delivers customer service to the House community. House Creative Services is a one-stop shop for photography, videography, and creative service needs. This position serves as the Visual Information Specialist. Key responsibilities include providing graphic design services to Member, Committee, and House support offices; establishing and maintaining good working relationships with key stakeholders and customers; and assisting with multiple projects, revisions, and timelines as needed.

Primary Duties/Responsibilities :

• Provides graphic design services to Member, Committee, and House support offices; applies experience and creative artistic ability in proceeding with or anticipating Members and/or staffs requirements/desires.

• Assists with multiple projects, revisions, and timelines as needed.

• Manages incoming calls, answers routine inquiries, tracks, forwards, and/or takes messages as appropriate, and ensures that adequate phone coverage is maintained during official business hours. Delivers excellent customer service; ensures the availability of support services and provision of accurate and timely information.

• Establishes and maintains good working relationships with key stakeholders and customers; establishes credibility in all interactions.

• Applies communication techniques to correctly assess and define customers' needs and expectations. Employs written and verbal communications skills to communicate recommendations for creative strategy.

• Performs other official duties as assigned.
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Conditions of Employment

  • USAJobs Conditions of Employment


• Bachelor's degree in Fine Arts, Graphic Design, or related field.

• Ability to assess customer needs and develop strategies and provide consultation to meet those needs in a creative manner.

• Knowledge of and ability to use relevant industry equipment, tools, and technology; ability to stay up-to-date on industry trends.

• Knowledge of digital media techniques and methods, including social media content creation.

• Skill in concept development and editing.

• Ability to coordinate tasks.

• Consultative and presentation skills.

• Knowledge of communications strategies; ability to communicate effectively with elected officials, senior staff, information systems professionals, and non-technical users.

• Ability to apply workplace policies, practices, rules, and established procedures, as well as exercise sound judgement and discretion.

• Knowledge of and ability to establish and maintain administrative and quality control processes.

• Ability to establish effective working relationships with senior staff and other high-ranking officials.

• Ability to handle sensitive and confidential matters with tact, as well as the ability to exercise judgement and discretion.