Customer Response Center

University of Maryland College Park
College Park, Maryland
Jan 25, 2023
Mar 01, 2023
Full Time

Customer Response Center

(University Title: Program Management Specialist 101586)

Facilities Management at the University of Maryland College Park seeks a Customer Response Center Specialists. This position will receive phone calls and dispatch information regarding routine and emergency requests for building & grounds maintenance/repair, dispatching emergency messages by radio, initiating and preparing work orders, utilizing an automated work management system and maintaining logs. In addition to general duties, these positions will focus on addressing special events, new projects and maintenance requests. Candidates must have the ability to communicate effectively, both orally and in writing, and to operate automated work order system, recordkeeping and radio and paging systems. 

Qualifications: Bachelor’s Degree and 2 years’ experience in scheduling, dispatch, and/or determining resource requirements, preferably in a trade’s environment.

Salary: Range begins at $41, 944.00 with shift differential for night and evening shifts.

The 3rd Shift position (101586) has core work hours of Mon-Fri 12:00AM to 8:30AM or based on operational needs.  This position is Essential and will require ability to work some holidays and weekends.  This is a full-time permanent position with an excellent benefits package incl. health insurance, tuition remission, paid leave, and retirement.

To apply: For a full listing of available positions and to apply, please visit the University’s employment web site at Specify position 101586. Deadline for applications is February 7, 2023.  EOE/AA