Assistant Superintendent, Bus Service Operations

Washington D.C
Jan 25, 2023
Jan 26, 2023
Full Time
Assistant Superintendent, Bus Serv Oper


Minimum Qualifications:

Graduation from an accredited college or university with a Bachelor's Degree in Transportation, Business/Public Administration, Engineering or a related field. A minimum of seven (7) years progressively responsible transportation operations/management experience. Experience as a Street Supervisor, Operations Supervisor, or Manager Service Operations. Supervisory experience is required.

Experience in lieu of education will be considered if candidate can effectively demonstrate progressively responsible transportation operations/management experience. Experience as a Street Supervisor, Operations Supervisor, or Manager Service Operations. Supervisory experience is required.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation:

In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

Job Summary/Duties:

The incumbent will be responsible for bus operations supervisory and administrative work involving the direction of the transportation function of the Bladensburg operating division. The incumbent will assist the Superintendent in maintaining optimal service performance and for identifying and resolving service issues. The Assistant Superintendent will also assist the Superintendent with providing performance feedback to employees using several methodologies i.e., coaching, counseling, performance management, etc to address performance issues and to recognize good performance. The Assistant Superintendent will work closely with the Superintendent to ensure a high level of customer service is provided to the public. The Assistant Superintendent has the authority to take action within the established guidelines, and will be evaluated on the effectiveness of all bus transportation service, workforce productivity, cost performance, and other service programming and activities. This position is a management level position responsible for the technical, administrative, and customer service work at the Bladensburg Bus Division.

Provides leadership, directions, and management over the personnel and activities of Bus Service Operations. Assists in the overall management of the department.

Provides counsel and guidance to personnel.

Ensures employees adhere and comply with WMATA's established safety and operating guidelines.

Assists Superintendent to ensure and maintain a healthy working environment that is focused on safety.

Assists the Superintendent to control the approved budget the assigned division to include payment of overtime, non-productive time, premium time, and pay to platform time.

Assists Superintendent in providing Clerks, Operators and Service Operation Managers the necessary tools that are needed to effectively perform their jobs.

Assists Superintendent in establishing and maintaining favorable working relationships with peers and subordinates to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity, and efficiency/effectiveness.

Supervises, trains, and provides guidance to Service Operation Managers in the area of accident investigation, labor contracts, rules and regulations, and corrective action.

Works closely with Divisional Training Instructors to ensure the following: remedial training is provided for operators who are identified; all 30-60-90 Day evaluations are completed as scheduled; follow-up rides are completed; and to ensure all operators receive refresher training.

Reviews ongoing performance results for total results, takes corrective measures with authorization, escalate as needed.

Projects a favorable image of the company to promote its goals and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavors.

Assists Superintendent with the coordination of special events and external activities including regional partners.

Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Maintains compliance with federal and state laws related to privacy and confidentiality ensuring information is shared only on an as needed basis.

Interacts with customers, communities, businesses to identify and assist with the implementation of new service and improvements to existing service.

Ensures all work assignments are filled and that the scheduled service is provided.

Discuss accidents, complaints, on duty injuries with employees in order to improve operating performance and or resolve operating challenges.

The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.