Overview

AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination. We serve all people 50 plus and their families. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope.

As the Director of Workforce Programs Implementation, you will lead a team responsible for the successful implementation of workforce programs and initiatives to ensure that low-income older workers increase economic security through mobility and employment while building a highly qualified, multi-generational workforce. The Director will serve as a thought partner to management to help shape the long-term strategy and to each team lead, as they grow the scope, scale, and impact of their respective programs. You will help develop and pilot new programs, identify and create new strategic partnerships, and secure funding for new investments. In this role, you will liaise with colleagues across the organization including other program leads to improve processes and ensure execution excellence and will significantly contribute to the Foundation's strategic plan and equitable outcomes and goals of increased income and earnings for the low-income 50+.

Responsibilities

• Develops, executes, and implements new engagement programs that align with the organization's goals and objectives. Lead the development and implementation of large scale, systemic and sustainable solutions. Sets strategies, identifies opportunities, and develops and implements projects and programs to support and market to the community.
• Manages and analyzes voice-of-the-customer (VOC) data using industry VOC platforms to understand member experience delights and pain points. Utilizes human-centered design techniques, such as journey mapping, concept development, customer validation, and iterative testing to understand customer experience needs and to develop and implement new experience solutions. Designs and implements programs, services, products, and/or interactions that are part of a customer's experience.
• Leads the planning and orchestration of frequent and ongoing delivery to customers of highly visible programs in virtual (online and call center) and in-person settings. Tasks include program selection, scheduling, staff assignments, and program performance tracking and reporting
• Advises individuals and teams on how to best utilize tools to drive better outcomes for projects and teams. Provides direction and input into strategic planning including management, monitoring and updating objectives, strategies and action plans. Conducts staff planning, hiring, management, and coordination.
• Collaborates with cross-functional teams on strategic business unit objectives. Identifies opportunities for efficiencies in organizational processes or programs and resolves challenges to optimize results. Manage relationships with key stakeholders including external funders, partner organizations, and leadership and staff of different internal disciplines required to plan and deliver programming
• Organizes, problem solves, raises issues, and integrates initiatives, solutions, and actions for management. Acts as a liaison to resolve problems and to ensure successful implementation of company initiatives.
• Establishes and improves systems related to program quality, metrics tracking, program personnel scheduling and assignment, and budget planning and management.

Qualifications

• Bachelor's degree and minimum 8 years of workforce development/innovations, economic development, social enterprise, program development, or talent development experience
• Demonstrated experience developing and implementing workforce/economic development or education and employment programs, initiatives, and/or social enterprise and workforce innovations
• Knowledge of current workforce and economic development approaches, innovations, and strategies, labor market, industry, and sector trends challenges, and/or workforce technology solutions
• Experience managing a high-performing team including leading and developing staff with an emphasis on fostering team cohesion and a strong culture of mutual respect and collaboration
• Strong project management and planning skills, along with high attention to detail.
• Ability to thrive when managing concurrent priorities, tight deadlines, and multiple stakeholders.
• Experience applying a person-centered design approach to problem-solving and program or service development.
• Entrepreneurial mindset and excellent interpersonal, written, and oral communication skills; ability to produce high-quality reports and presentations.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.