Manager, Business Operations

Washington, DC
May 22, 2023
Jun 21, 2023
Full Time

AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination. We serve all people 50 plus and their families. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope.

The Manager, Business Operations supports that Tax-Aide program. Tax-Aide has over 25K volunteers, operates in all 50 states and the District of Columbia and serves over 1.2 million taxpayers. The role ensures the annual budgets, quarterly forecasting, accruals, reclassification, and overall financial analysis is conducted. The Manager will lead the grant management cycle from application to closeout. This role ensures that products placed with the Print Center of Excellence are adequately produced and fulfilled to ensure on-time availability for the Tax-Aide program. Provides program operational support for a variety of projects, programs, and initiatives that are typically division-wide or organization-wide. Manages the preparation, consolidation, and reporting on expenditures. Collaborates with management to identify opportunities to streamline operational processes and develops new procedures that support the business unit/department.


  • Ensures effective management of all operational areas, including compliance with program policy, procedures, performance, and government regulations as needed.
  • Identifies, investigates, analyzes, and recommends alternative solutions to a wide range of operational, management, and administrative actions/problems.
  • Manages program/department assets and budgets.
  • Develops and manages a high performing team of people managers and individual contributors.
  • Analyzes and directs program resource planning, business requirements and needs assessments, including the operating system, software, and hardware, security and core infrastructure services.


  • Bachelor's Degree required.
  • 5+ years experience with program financials, to include accounting and financial planning and analysis.
  • 3+ years federal grants management experience, from application to closeout.
  • 3+ years people management/supervisory experience.
  • Experience with financial and budgetary systems for reporting, forecast and analysis.

Additional Requirements:
  • Regular and reliable job attendance.
  • Effective verbal and written communication skills.
  • Exhibit respect and understanding of others to maintain professional relationships.
  • Independent judgement in evaluation options to make sound decisions.
  • In office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.