User Support, Analyst (Windows Desktop)

Location
Bethesda, MD
Posted
Jan 24, 2023
Closes
Feb 23, 2023
Ref
14614
Industry
Specialty Trades
Hours
Full Time
Clearance Required:

Public Trust

Education Required:

BA/BS

US Citizenship:

Required

Summary

Seeking a User Support, Analyst with Windows support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.

Responsibilities
  • Identify, troubleshoot, and resolve hardware and software problems.
  • Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.
  • Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
  • Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
  • Work independently on day-to-day operations.
  • Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
  • Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.
  • Support in-office walk-ups and remote assistance while providing quality customer service.
  • Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.

Required Qualifications
  • United States citizenship is required
  • Four (4) or more years' experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.
  • Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
  • Must be able to lift 30 pounds.
  • Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination.

Desired Qualifications
  • Strong communication skills both oral and written.

Education

Associates degree or equivalent experience

Clearance

Must be a U.S. Citizen and able to obtain a Public Trust Clearance

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2021-2022, Top Workplaces USA award (Energage)
  • 2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
  • 2018-2022 Certified Great Workplace, Great Place to Work®
      • 2021 & 2022, Best Workplaces in Consulting & Professional Services™
      • 2021 Fortune Best Workplaces for Millennials™
      • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
  • 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar jobs