Help Desk Support, Team Lead (Senior MAC Technical Lead)

Bethesda, MD
Jan 24, 2023
Feb 23, 2023
Full Time
Clearance Required:

Public Trust

Education Required:


US Citizenship:



Seeking Help Desk Support, Team Lead.

  • Support for Mac and Windows workstations and laptops, including monitors, tablets, printers, peripherals, and applications.
  • Computer and data security, including encryption and anti-virus updates.
  • Installation image management, including pre- and post-imaging procedures.
  • Workstation diagnostics and repair.
  • Configuring, maintaining, and troubleshooting printers and print clients.
  • Maintaining inventories of software, hardware, peripherals, and printer toner.
  • Configuring and troubleshooting user accounts including remote access.
  • Training users in basic computer and applications use.
  • Thorough record keeping and documentation as required.
  • Patching network connections and digital telephones (from network switch to desktop).
  • Other projects, and duties as may be required or assigned.

Required Qualifications\
  • United States citizenship is required
  • Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
  • Must be able to lift 30 pounds
  • Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination.

Desired Qualifications
  • Prefers four (4) or more years' experience in the role of an IT Desktop technician supporting a Mac environment.
  • Prefers two (2) or more years' experience with MS Office 365 (Word/PowerPoint/Excel).
  • Prefers three (3) years or more experience using ServiceNow incidents or equivalent platform.
  • Apple Certified Associate certification is preferred.
  • Automation of backups from Linux, Windows, Mac scientific machines and/or HPC cluster to NICHD enterprise storage.
  • Command-line experience on Linux and/or Mac is desired.
  • Familiarity with Conda and/or Brew package managers for Linux and/or Mac is a plus.
  • High-performance computing and/or programming experience in R or Python is a plus.


Associates degree or equivalent experience


Must be a U.S. Citizen and able to obtain a Public Trust Clearance

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2021-2022, Top Workplaces USA award (Energage)
  • 2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
  • 2018-2022 Certified Great Workplace, Great Place to Work®
      • 2021 & 2022, Best Workplaces in Consulting & Professional Services™
      • 2021 Fortune Best Workplaces for Millennials™
      • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
  • 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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