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Help Desk Support, Team Lead (Desktop User Support Lead)

Employer
The MIL Corporation (MIL)
Location
Bethesda, MD
Closing date
Apr 13, 2023

Job Details

Clearance Required:

Public Trust

Education Required:

BA/BS

US Citizenship:

Required

Summary

Seeking a Help Desk Support, Team Lead with Windows support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.

Responsibilities
  • Identify, troubleshoot, and resolve hardware and software problems.
  • Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.
  • Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
  • Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
  • Work independently on day-to-day operations.
  • Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
  • Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.
  • Support in-office walk-ups and remote assistance while providing quality customer service.
  • Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.

Required Qualifications
  • United States citizenship is required
  • Six (6) or more years' experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.
  • Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
  • Must be able to lift 30 pounds.
  • Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination.

Desired Qualifications

Strong communication skills both oral and written.

Education

Associates degree or equivalent experience

Clearance

Must be a U.S. Citizen and able to obtain a Public Trust Clearance

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2021-2022, Top Workplaces USA award (Energage)
  • 2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
  • 2018-2022 Certified Great Workplace, Great Place to Work®
      • 2021 & 2022, Best Workplaces in Consulting & Professional Services™
      • 2021 Fortune Best Workplaces for Millennials™
      • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
  • 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company

Established in 1980, MIL provides innovative cyber, engineering, financial, and information technology services to the federal government. Our subject matter experts help advance customer operations through proven tools and methodologies. Dedicated to excellence, service, and support, MIL recognizes that sustained high-quality service delivery is a critical contributor to our success.
We are recognized by our clients and industry professionals alike for our integrity, diligence, and expertise across our core service areas: 


Cyber Services
MIL develops, tests, certifies, and deploys the technologies and methodologies our customers need to protect their critical data and infrastructure. We leverage our corporate experience applying information assurance best practices to support our customers in reducing risks, threats, and vulnerabilities in cyberspace by employing new cyber-defense operating concepts to protect networks and systems against intrusions and malicious activity.


Engineering Services
MIL provides systems lifecycle solutions that span research, design, test & evaluation, logistics, and office support. Additionally, our team provides engineering, production, and technical management support services for various C4I communications-electronic systems, subsystems, and equipment.


Financial Services
MIL offers financial services dedicated to providing a wide variety of cost-effective solutions. Our team supports the federal government in the implementation, support, and maintenance of commercial off-the-shelf (COTS) and custom financial management, accounting, and administrative systems. Additionally, MIL provides financial and IT support across the globe.

 
Information Technology Services
MIL provides systems administration, service desk solutions, cloud computing, and applications development. Our IT services also include infrastructure, applications development, and help desk support. Holding a CMMI level 3 appraisal, our processes keep systems running efficiently and effectively. 


For any additional information about MIL or our service offerings, please email us at info@milcorp.com or visit www.milcorp.com.

Connect with us: Facebook | Twitter | LinkedIn

Company info
Website
Location
4000 Mitchellville Road, Suite B230
Bowie
MD
20716
US

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